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Loretta4
Level 1

Why is the Channel Currently closed I need help with payroll.

Help is not available
1 Comment 1
IamjuViel
QuickBooks Team

Why is the Channel Currently closed I need help with payroll.

This is not service we want you to experienced, @Loretta4.


We were alerted to a third-party issue with direct deposit processing that has delayed the deposit of employees' paychecks into their accounts. To make sure that you'll not stay on hold as we resolved the issue, we've temporarily suspended our call and chat support. However, you need not to worry phone lines are now open.

 

Also, the direct deposit processing issue has been resolved. Your employees should expect to see the funds available in their bank account by end of the day. We know how critical each paycheck is to your team. This is, even more, the case in our current environment.

 

Meanwhile, can you share with us details about your concern? This is for us to provide you with accurate information to assist you.

 

On the other hand, should you wish to continue and speak with our Customer Care Team, you can follow these steps:

  1. Go to your Help (?) icon. 
  2. Choose Contact Us.
  3. Enter what you're reaching out about in the available field, then hit Let's Talk.
  4. You'll be presented with a few options to connect with Intuit.
  5. Select Get a call.
  6. Input the requested information. 
  7. Click Confirm my call 

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

 

Lastly, you can visit our outage status page and Subscribe to Updates to receive live updates for outages in QuickBooks. You can click this link: http://status.quickbooks.intuit.com/.

 

I appreciate your patience as we resolved this issue. If you're referring to something else, feel free to leave a comment below. I'm just a few clicks away.

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