Why is the mileage app not recording my trips accurately?

Thank you for joining us here in the Community, lesliesklenadvm-.

Let’s enable the auto-tracking feature and check your device’s location settings. This is to ensure your miles are tracked correctly in QuickBooks Online (QBO).

If you notice missing or inaccurate trips, review the general location settings on your phone or tablet. Then, ensure that the QuickBooks mobile app can operate in the background.

If you don’t allow the app to run in the background, it only tracks trips when it's open and active on your screen. Please note that you can only track mileage if you're logged in as a user with admin privileges for the company file.

When you're ready, let me assist and guide you through the troubleshooting steps. Here's how to enable auto-tracking on your Android device:

1. Launch the QuickBooks mobile application.
2. Choose the menu ☰  icon and then select Mileage.
3. Next, turn on Auto-tracking switch
4. Allow QuickBooks to track your location. This varies depending on the Android operating system.

Here’s a guide that will walk you through the steps of granting QuickBooks permission to track your location on an Android and iOS device: Fix mileage tracking issues in the QuickBooks Online mobile app. You'll also find instructions for checking the location settings on your tablet or phone.

I've also included the following articles to help you learn more about how to manage trips in QBO:

• Automatically track mileage 
• Set up mileage tracking and vehicles 

If you have any questions about tracking trips in QBO or other product-related issues, drop a comment below and tag my name. Know that I am always available to help. Have a wonderful rest of your day.

The answer did not solve my problem. When I MANUALLY enter my mileage the app is not saving the data and it repeatedly sets the date to be August 7th regardless of what date I enter. If I don’t resolve this I am not happy to pay for this service anymore. 

The answer did not solve my problem. When I MANUALLY enter my mileage the app is not saving the data and it repeatedly sets the date to be August 7th regardless of what date I enter. If I don’t resolve this I am not happy to pay for this service anymore. There is a serious glitch that I can not figure out.

@lesliesklenadvm- 

Are you using QB Online only for mileage tracking? You should explore another app.

I appreciate your efforts in performing the troubleshooting steps outlined by my colleague above, @lesliesklenadvm-. I'm here to route you to the best support available so you get to take full advantage of our mileage tracker.

To clarify, have you received any error messages when entering your mileage manually? If so, you’ll want to add them below. This way, we can further check for any ongoing or known issues with the mileage tracking app. 

I understand how time-saving it would be if the mileage tracking app works accurately. If you're still getting the same result after the troubleshooting steps you’ve performed, I recommend contacting our Support Team. They can pull up your account in a secure environment and further investigate this behavior. Please ensure to call them within our support hours to quickly address your concern.

Here’s how:

1. Go to the Help icon.
2. Select the Search tab and click Contact Us.
3. Enter a brief description of your concern.
4. Select either Start a chat or Get a callback.

You can visit these resources to help you learn more about how to manage trips in QBO:

• Automatically track mileage 
• Set up mileage tracking and vehicles 

This thread is still open if you have other concerns other than mileage in QuickBooks Online. Rest assured that I'm all ears and ready to help you out. Take care.

My mileage tracking stopped working a week ago. Why?

• No mobile data
• GPS tracking is turned off
• It is in low battery saving mode
• The application isn't open in the background
  
  

1. Go to your iPhone or iPad's Settings.
2. Scroll down and select the QuickBooks app.
3. Select Location. Then select Always.
4. Turn on the Motion & Fitness, Background App Refresh, and Cellular Data options.
5. Close your settings.
6. If you see a message about background location use, select Always Allow.