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s@rwd
Level 1

Why is the Sample Paycheck missing in employee details? I NEED THIS!!

 
1 Comment 1
MorganB
Content Leader

Why is the Sample Paycheck missing in employee details? I NEED THIS!!

Hello, s@rwd.

 

Thanks for taking the time to reach out here in the Community. I'd like to provide some information on your question about the Sample Paycheck.

 

To make sure this isn't a browser issue, I recommend clearing the cache. The cache can become bogged down with older data, which can potentially cause viewing errors in QuickBooks Online. Clearing it will allow you to start fresh and resolve most of these types of errors. This article will walk you through the steps depending upon which browser you're using: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporar....

 

If the problem persists, it may be related to a known issue that the engineers are diligently working on getting resolved. You may want to call in to speak with a member of the Support Team. An agent will be able to get you added to the list of affected companies. Once you're added, you'll receive email notifications regarding any updates, as well as the resolution. The number to speak with an agent is 1-800-488-7330. The most up-to-date contact information can be found here: https://help.quickbooks.intuit.com/en_US/contact. You can advise the agent you believe the issue is connected to investigation #26379.

 

Feel free to leave a comment below and let me know how the conversation goes. I'll be here to help in any way that I can.

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