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Vtori67
Level 1

Why one of my employees show orange exclamation that says can't pay them until missing information entered but then there is nothing highlighted missing?

I merged from desktop to online version, and this will be my first payroll run online. I was on phone with online payroll troubleshooting this as well as their support team, and thought it was fixed but it is still an issue and i need to pay her!
1 Comment 1
Ethel_A
QuickBooks Team

Why one of my employees show orange exclamation that says can't pay them until missing information entered but then there is nothing highlighted missing?

Hello there, @Vtori67.

 

When adding an employee, enter all details to avoid seeing an orange exclamation point next to their name. To identify missing information, follow the orange exclamation point. It indicates that the required information is needed.

 

 

  1. Go to the Payroll tab and select Employees.
  2. Locate an employee with the exclamation point and click it.
  3. In the Employee details section, find which tab has the exclamation point, then select it.
  4. Double-check and enter all the details. 
  5. Click Done to save the information.

 

Furthermore, check out this resource for more details about setting up an employee: Add or edit an employee in Online Payroll.

 

Don't hesitate to click the Reply button below if you have questions about setting up employee information. I'm always here to help. Have a great day.

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