Why was my current Intuit account cancelled and the payment not accepted

My current Intuit Payroll was supposed to renew March 10.  I updated to a different credit card and thought all was approved.  Then on March 25 I received a Cancellation Notification. I checked with my credit card company and there were no rejected charges. We have used this payroll service for over 22 years and update yearly with never a problem.  I can not complete my quarterly 941 report due to this cancellation.  I am asking for your assistance in getting our account reinstated.  I can give you all our company information and Intuit Payroll information.  Thank you, Linda

Thanks for taking the time to reach out to us. I want to make sure that you're able to get the assistance that you need, @Linda Jennings.

As much as I would love to get this handled directly, pulling up and getting the updates of your billing information requires some of your personal information, which I am unable to do in this public forum. For security reasons, you may need to get in touch with our Phone Support Team for them to check the credit card associated with your account. 

Here's how to reach out to them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human" in the chat box, then press Enter.
3. Select Get help from a human.
4. You can either select Get a callback or Message an agent to get a representative on the line.   

To ensure that you'll be assisted immediately, I recommend checking our support hours before performing the steps.   

For references, you can check out the following recommended resources below. It has in-depth details that explain the equivalent of each line in the report: 

• File quarterly tax forms
• How QuickBooks Populates The 941.

I'll be around to provide further assistance. Simply leave a comment below if you have other questions, and I'll be sure to get back to you. Take good care, @Linda Jennings.

Was this ever solved, Linda?

We are having an issue of the same nature with a client of ours. The subscription fee tried to go through on their bank account, it came back as an ACH Return, we called, and got the solution to change to a Credit Card, and it unsuspended the account but then this week, it came back as another ACH Return. Both the bank account and credit card are regularly used and there is no problem that end. I called in to an expert who was very helpful to unsuspend the account again but could not tell me any overarching reason for the ACH Return. A senior expert could not either. We have to wait for the subscription draft to happen again in a day, but I fear it will kick back again despite the client's accounts being fine. We also have payroll about to happen. I am curious if a QuickBooks representative could inform us on the cause of this. I hope the transaction will go through with no issue this week.