Hi @KLEKWW,
Thanks for visiting us. Let's pull up your Form 941. You'll want to run some basic troubleshooting steps to resolve the issue. Use the incognito mode or private browsing when opening QuickBooks Online (QBO) to check if this is a cache-related issue. Thus, the webpage is preventing the online program from producing the form.
Here are the following steps:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
After that, go back to the payroll center and bring up the form. If it's working fine, proceed with clearing the browser's cache. This process will optimize the QBO experience. If you're still getting the same result, use the supported browser and pull up the form from there.
For more information about the payroll forms, check out this guide: Pay and file payroll taxes and forms in Online Payroll.
In case you need help with other payroll-related tasks, browse this link to go to the page. It has our general payroll topics with articles and some videos. Just pick a title that'll fit your concern.
Drop a reply anytime below if you have follow-up questions or concerns about payroll. I'm always here for you. Take care and have a great day ahead.
