It's crucial that your banking integrates smoothly with your payroll and I understand how valuable your time is, @Darlene. Let me direct you to our Payroll Live Support team to help resolve the issue with linking your bank account to your payroll.
I suggest contacting them again since they have the necessary tools to further investigate and conduct screensharing session to help check why your bank account can't be linked to your payroll.
Here's how:
- Click the Help icon.
- Go the Search tab and enter your concern.
- Select Contact Us and choose a way to connect with us either Chat or Callback.
I'd also suggest checking the support hours to know the best time to contact them at your convenience.
Once this issue is resolved, you can manage your employee's direct deposit by following this article: Set up direct deposit for employees.
Consider this thread your go-to resource whenever you have questions about payroll. You can also create a new discussion here in the Community space for assistance.
