Hello there, artballard.
Thanks for bringing this to our attention. I'm here to help make your payroll work in QuickBooks Online (QBO).
Let's drill down the possible cause of this unexpected behavior by performing some basic troubleshooting steps. This is to identify if it's the browser that's causing your payroll not to load.
First, let's start by opening a private browser to start a new session. Below are some keyboard shortcuts that you can refer:
If it works, you can clear the cache and cookies of your regular web browsers. Here's an article for your reference: Delete or disable cache and temporary internet files in your web browser.
However, if the issue persists, you may need to reach out to our Customer Care Team so they can conduct further investigation.
Here’s how you can reach them:
Let me know if you've got the chance to try the steps above. I'm always here if you need more help.