Thanks for choosing QuickBooks as one of your partners your building your business, shawoman.
I'll help you in renewing your subscription.
Once we've updated our credit card information, your resubscription will be automatically processed by the program. Upon renewal for each subscription term, the credit card on file is debited, and a notification is emailed to the billing contact.
The billing for all QuickBooks Online accounts happens overnight, so the charge does not occur until after midnight. Example: If you've resubscribed (updated your payment info) on 4/1/2020, your next charge date would be 4/2/2020 and the charge would occur very early on 4/2/2020.
If the automatic renewal isn't successful after 24 hours, I recommend contacting our Customer Care Team. This way, we'll be able to pull up your account then manually process the renewal for you. Here's how to connect with us:
- Click the Help icon.
- Select Contact Us.
- Enter "Subscription renewal" in the description.
- Hit the Let's talk button.
- Select Start a chat or Get a callback.
Please check out our support hours below to ensure that we address your concerns on time:
- 6:00 AM-6:00 PM Monday-Friday
- 6:00 AM-3:00 PM Saturday
Once done, your QuickBooks Online subscription will renew automatically every month.
I've added an article that will help you in managing your billing & subscriptions in QuickBooks Online.
Do you have other questions or concerns in mind? Feel free to leave them below and I'll make sure to get back to you as quickly as I can.
