With the recent up date I am seeing "Pay items unavailable" on the weekly timesheets. Any idea why? We do not sure QBO for payroll but we do track it in QBO.

andrea34 · ‎January 13, 2020

This makes reporting and tracking much easier. Is there a way to fix this to bring back Vacation, Sick etc? The employees are set up and they have vacation sick etc hours showing as set up in their profiles. This was working fine until today.

Charies_M · ‎January 13, 2020

Thanks for letting us know about this, andrea34.

Let's try a few troubleshooting steps to fix this. As an initial step, you can login using a private browser when creating the Weekly Timesheet.

Below are the keyboard shortcuts that you can refer:

Google Chrome: press CTRL + Shift + N
Mozilla Firefox: press CTRL + Shift + P
Safari: press Command + Shift + N

If this worked using a private browser, you can clearing your brower's cache. We have to remove or delete stored data for your browser to function well. You can also use other supported browser to better isolate.

I want to make sure this gets resolved. You can always get back to me if you have other questions. I'll be around anytime. Wishing you continued success.

View solution in original post

Charies_M · ‎January 13, 2020

Thanks for letting us know about this, andrea34.

Let's try a few troubleshooting steps to fix this. As an initial step, you can login using a private browser when creating the Weekly Timesheet.

Below are the keyboard shortcuts that you can refer:

Google Chrome: press CTRL + Shift + N
Mozilla Firefox: press CTRL + Shift + P
Safari: press Command + Shift + N

If this worked using a private browser, you can clearing your brower's cache. We have to remove or delete stored data for your browser to function well. You can also use other supported browser to better isolate.

I want to make sure this gets resolved. You can always get back to me if you have other questions. I'll be around anytime. Wishing you continued success.

andrea34 · ‎January 17, 2020

Yup that fixed it :) Thank you!

Cntrl + Shift + Delete to clear the cache and things are back to normal

Anonymous · ‎March 27, 2020

I am having the same issue in the downloaded QBO Desktop client for Mac. I also tried logging into the app via the Chrome browser with the same results even after trying the steps of clearing browser data and running Chrome in incognito mode (CMD-SHIFT-N) as suggested above.

This is an issue not just in web browsers but also in the QBO Desktop app, so please provide some resolution for the root cause of the problem which cannot just be a browser cache issue.

Thanks,
Daniel

MaryLurleenM · ‎March 27, 2020

Hello there, DHallmark,

Thank you for following the troubleshooting steps provided above. We have created an investigation with this error. Our product engineers are still working to resolve this.

I recommend contacting our QuickBooks support so you will be added to the list of affected users.

Click the Help icon.
Select Contact us.
Enter INV-40474, then click Let's talk.
Select Start messaging.

We appreciate your understanding on this matter.

keeva · ‎February 27, 2021

I have this same issue and have been dealing with it for months now. No solution works. I will likely stop using QUickbooks because of it.

katherinejoyceO · ‎February 27, 2021

Hi there, @keeva.

Thanks for letting us know about your experience. We've previously investigated this concern and it's already closed.

Since you're still having this issue, I'd recommend contacting our Customer Care team so we can request to reopen a case to investigate the cause and fix it.

For future reference, you can always visit our Help articles page. You can search for some topics related to your concerns or get some easy steps to guide you in your future tasks.

Let me know if you have more questions. I'll always be here to help.

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With the recent up date I am seeing "Pay items unavailable" on the weekly timesheets. Any idea why? We do not sure QBO for payroll but we do track it in QBO.