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jenammons
Level 1

workforce access denied each week

i am desperate here.  my link for looking at my pay gets denied each week.  I get in chat room and it's a robot that ends up hanging up on me.  I have had a human on the phone one time and he logged onto my computer , cleared a cache thing and got it to work. I should be able to use the link each time I get paid.  I shoud not have to clear a chache each time. That is ridiculous if my company pays money for this service.  does anyone else have this issue? here is what it looks like each week saying I dont have an accountworkforcesux.JPG

3 Comments
Archie_B
QuickBooks Team

workforce access denied each week

Thank you for providing details, jenammons!

I'd like to share what I know about workforce access.

It's good to know you tried to fix it by clearing the cache and cookies. This will help run the browser's data to load web pages properly. Have you used other browsers to access the link?

If you haven't, these are the browsers that work perfectly with Intuit's web-based services:

 

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari 11 or newer (Mac only)

 

You can copy and paste this direct link for workforce access:
https://workforce.intuit.com/app/payroll-employee-portal-ui/ius/sign-in
 

Also, let me provide this article about workforce for your reference: View your paychecks and W-2s in QuickBooks Workforce

 

I'm always here to help if you need anything else. Have a nice weekend!

 

 

jenammons
Level 1

workforce access denied each week

thank you for trying to help. Yes I have tried other browsers.  Chrome and Edge both deny me access.  I also tried again logging in not using the link.  Do you know the number I would call to get a human on the phone?

Archie_B
QuickBooks Team

workforce access denied each week

Thank you for your response, jenammons

I'll show you a way on how to reach us. This way, we can check your workforce account and help you access it.

Here's how:

  1. Go to the Help icon.
  2. Select Search Tab.
  3. Click on Contact Us.
  4. Type your issue/concern, and click on Continue.
  5. You will be given options:
  • Chat - Chat with us
  • Callback - Have us call you
     

You can also let your employer check your email if it's active in QuickBooks. Here's an article for resending an invite for QuickBooks workforce.

Let me know if you have any more questions about Workforce. I'll always have your back. Have a great day!

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