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Established Member

Workforce not displaying company contributions, reimbursements listed as deductions

Company contributions are not showing up on the stubs now that you've forced us to migrate to Workforce.  Additionally, reimbursed expenses are listed as Deductions, which they are not.

 

Why can't we just see the same stub that I would otherwise print from my QuickBooks Desktop?  It looks more professional, and has all the information correctly listed.

 

Please add my contact information to the list of those who will be notified when all of these bugs are fixed.

 

Thank you.

3 Comments
QuickBooks Team

Re: Workforce not displaying company contributions, reimbursements listed as deductions

Hello there, @Toffee

 

At this time, there isn't a way to display the company contributions in the Workforce. Also, to see the same stub from QuickBooks Desktop to the website is a great idea. We're taking note of your request, so our product engineers can consider it for future updates.

 

As an alternative, yes, you can print paystubs directly from QuickBooks. Then, provide these to your employees. 

 

I'd suggest checking out this article for more product updates if you're using the 2019 version: What's New in QuickBooks Desktop.  

 

For your second concern, we're currently receiving reports from other users about the reimbursements that are listed as deductions. Our engineers are working to resolve this timely. 

 

In line with this, I encourage you to contact our Customer Care Team. They can add your contact info to the notification list. This is to make sure you’re in the loop about the issue’s status and its resolution. Here's how: 

  1. Go to https://help.quickbooks.intuit.com/prechats/offerings/ViewMyPaycheck-Online-CHAT/15055/view
  2. Enter your info and concern.
  3. Click Submit

We appreciate your patience until we've fixed this for you, @Toffee

 

I’ll be right here to help if there’s anything else you need. Have a good day.

Established Member

Re: Workforce not displaying company contributions, reimbursements listed as deductions

We contribute towards our employees' health insurance and pay for their LDD/ADD, in addition to contributing a match for their 401(k).  Are there any plans to show this on the stub within Workforce?  I think it's important for employees to have access to information about these contributions.  I'm sure they would appreciate being able to check that this money is being contributed.  And it would be best if they could see this information on their Workforce stub, as we enrolled in ViewMyPaycheck in order to stop having to print the stubs.

 

For the deductions problem, please suggest to the engineers that they change the section title from "Deductions" to "Adjustments to Net Pay" (which is what it is on the Desktop stubs).  In our case, anyway, that would solve the problem.

QuickBooks Team

Re: Workforce not displaying company contributions, reimbursements listed as deductions

I appreciate your ideas and insights, @Toffee.

 

Yes, our product developers have plans in getting the company contributions to show on the stub within the website. Please know that we're constantly striving to improve our products and services.

 

Changing the Deductions section to Adjustments to Net Pay is a valuable idea. I'll take note of your feedback, and this will be kept in mind to our Product Development Team for future enhancements. 

 

I'm adding these helpful articles you can visit to learn more about the Workforce:

 

Thank you for taking the time to share your thoughts in this forum for other users to see. I'll be here to lend you a helping hand if you have other concerns.