Workforce Not Displaying Names

I'm here to share some troubleshooting steps to help sort out this unexpected behavior, @Gma Sonshine.

Let's start by making sure that your QuickBooks software and payroll tax table is updated to the latest version. By doing this, ensures that the program displays the latest features and downloads needed patches to resolve errors and incorrect payroll information.  

1. Go to the Employees menu.
2. Choose to Get Payroll Updates.
3. Tick the Download Entire Update checkbox.
4. Hit Download Latest Update.
   • A window appears when the download is complete.

Also, let's make sure to restart QuickBooks to ensure that all components are updated.  Now, you can update your QuickBooks software. Here's how:

1. Open QuickBooks.
2. Choose the Help menu.
3. Select Update QuickBooks.
4. From the Update Now tab, click the Get Updates button.

Once completed, let's set Internet Explorer as your default browser. This ensures that the updates are installed correctly. You can follow these steps:

1. Open Internet Explorer.
2. Go to the Gear icon in the upper right corner (or click Tools).
3. Click Internet Options.
4. Select the Programs tab.
5. Under Default Web Browser click the Make Default button.
6. Click OK.
7. Open Internet connection setup in Quickbooks, mark ALL Active X options as enabled ( Internet, Local Intranet, and Trusted Site). 
8. On the same Internet connection setup box, select the Advanced tab.
9. Put a checkmark for:
   • Use SSL 2.0
   • Use SSL 3.0
   • Use TLS 1.0
   • Use TLS 1.1
   • Use TLS 1.2
10.  Uncheck the following:
    • check for publisher's certificate revocation
    • check for server certificate revocation
    • check for signatures on download programs

After setting up IE, let's make sure to open QuickBooks and sign in as the Payroll admin. 

1. Go to the Company menu.
2. Scroll down to the My Company section.
3. Select sign in as Payroll admin.

Also, log in to Workforce within QuickBooks. Here's how:

1. Choose Employee's menu.
2. Select Manage Payroll Cloud Services.
3. Click on the Invite Employees button.

If the issue persists, I'd recommend contacting our Technical Support team and request for a formal investigation to further determine the root cause of this concern. 

Keep us posted here if you have other questions or concerns about using QuickBooks Workforce. I'm always here to help.​​​​​​​

I was told during a chat for another issue to export my employee list and then import it and that did the trick.  I like to keep things simple.