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amoore3795
Level 1

Workforce Portal Showing Additions as Deductions

I discovered today that when an employee logs in to their Workforce Portal and views their paystubs, that any additions to the check (i.e. reimbursements) are actually presenting as deductions. I have a guy who had a refund of a deduction and I created a separate payroll item for an addition, and on his paystub in QuickBooks Enterprise, it shows the total deductions as a negative amount and the refund as a positive amount. 
In Workforce it ADDS the refund to the amount of deductions YTD so the employee thought we withheld too much and I thought he was crazy because I couldn’t see anything wrong from my end. He finally sent me a screenshot from the portal and immediately I realized it’s an issue with the program. I’m hoping you can address this ASAP because it is not reflecting accurate payroll information for the employees. If anyone has discovered a fix for this please reach out. Thanks in advance everyone!

1 Comment 1
RCV
QuickBooks Team
QuickBooks Team

Workforce Portal Showing Additions as Deductions

Thanks for bringing this one to our attention, amoore3795.

 

I've checked here on our end and there's no reported where the Workforce Portal showing the employee's additions as deductions in the paystubs. Whatever paycheck details you've entered in QuickBooks should be the same with the paystubs in Workforce. 

 

In this case, it would be best to contact our Payroll Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

 

Here's how to reach them:

  1. Click the Help icon on the top menu. 
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Visit our QuickBooks Payroll page for more insights about managing your employee's payroll. 

 

The Community will always have your back if you need a hand with processing your payroll forms or any QuickBooks related. Assistance is just one post away. Take care always.

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