I discovered today that when an employee logs in to their Workforce Portal and views their paystubs, that any additions to the check (i.e. reimbursements) are actually presenting as deductions. I have a guy who had a refund of a deduction and I created a separate payroll item for an addition, and on his paystub in QuickBooks Enterprise, it shows the total deductions as a negative amount and the refund as a positive amount. In Workforce it ADDS the refund to the amount of deductions YTD so the employee thought we withheld too much and I thought he was crazy because I couldn’t see anything wrong from my end. He finally sent me a screenshot from the portal and immediately I realized it’s an issue with the program. I’m hoping you can address this ASAP because it is not reflecting accurate payroll information for the employees. If anyone has discovered a fix for this please reach out. Thanks in advance everyone!
Thanks for bringing this one to our attention, amoore3795.
I've checked here on our end and there's no reported where the Workforce Portal showing the employee's additions as deductions in the paystubs. Whatever paycheck details you've entered in QuickBooks should be the same with the paystubs in Workforce.
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