Thanks for utilizing the Community space, accountingdpt.
I know how important for your employees to view their paycheck. I'm here to help you fix this issue for you.
The email was probably interchanged to other employee's profiles when you sent invites to your employees. Let's ensure that your employees have the correct email address. Then, you can resend the invitation so they can view their paystub. I'll show you how.
- Go to Employees and select the employee’s name.
- In the Employee Site Access section, click Edit.
- Choose Resend Email.
- Your employee will receive a new email to complete the Workforce setup.
For your reference, you can review this guide here: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more. This contains helpful tips and detailed steps on sending invites to your employees
If the issue persists, I'd suggest reaching out to our Workforce team. They'll be able to pull up the account to further investigate the root cause of it.
Support is available Monday through Friday from 6 AM to 6 PM PST.
Additionally, I've added this resource that helps your employees see their paystub in Workforce: View your Paychecks.
Click the Reply button to add any details about the paystub. We're here to assist you. Take care always!
