You charged me twice

Good evening, @lindaleereyes.

I hope your week has been great. I want to ensure you get the best support you need. You’ll need to reach out to our QuickBooks Self-Employed Support Team as they have the tools to securely access your account and resolve why you’re being charged twice for the monthly fee.

Here’s how to contact support:

1. Click the Help icon.
2. Pick Contact Us.
3. You then have the option to choose a Call Back and Chat with an Agent.
4. Enter in your contact information and you’ll then receive a confirmation of your request along with the estimated wait time.

I’m just a post away, should you need anything. Have a good rest of your week.

I am very frustrated!!! I am waiting for a call back, it was supposed to be 15 min and it has been 20 now. I have been charged twice for my annual subscription and I can not seem to resolve this issue!!!! It looks like I am not the only personal to have this problem, but your company sure makes it difficult to get any help!!! is that the plan so we give up?!!!

so much for that advice!! I can't get to the help menu to ask for a chat or a phone call!!!!

Help is here, judy dunster.

I appreciate you sharing your experience with the support. Let me make it up to you by offering help.

Let's verify the exact information of the billing by logging in to the Customer Account Management Portal Site or CAMPS.

Here's how you can get there:

1. Go to this link: https://camps.intuit.com and use the same credentials with your QuickBooks Self-Employed (QBSE) account.
2. Click the View your transaction history.
3. From the Time Period drop-down, select the period you want to see.

Then, I suggest you get in touch with our QBSE Support. They have the special tools to look up your account in a secured environment and provide the information on why you're having a double billing and will help process the refund for you.

Here's how:

1. From the Assistant tab, type or say Talk to a human.
2. If you want to connect with us directly, type or say Talk to a human.
3. Then select your preferred support method: Message an agent (Live chat), Call an agent or Get a callback.
   

The details on how to get in touch with the support are outlined in this article: How to contact QuickBooks Self-Employed Support.

If you need additional references for future tasks, you can check out these helpful links: 

• QuickBooks Self-Employed Overview.
• List of our articles.

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!