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Your Co. did not receive a payment last wk on the 8th. I have, since then, up dated my Credit Card info. Taxes will not calculate after putting in employees hours. Help!!

 
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QuickBooks Team

Your Co. did not receive a payment last wk on the 8th. I have, since then, up dated my Credit Card info. Taxes will not calculate after putting in employees hours. Help!!

Let me help you in getting back to your business, @soundsidesteamsh.

 

There's a 15-day grace period to update the billing information after the original date. Within that period, you can update your billing info so the system can initiate a re debit to reprocess the renewal.

 

You can check your email to see if you receive the confirmation about your updated subscription. If you received it, you can download a payroll update to sync the data. Here's how:

 

  1. Go to the Employees menu and click Get Payroll Updates.
  2. Select the Download Entire Update checkbox.
  3. Click Download Latest Update.

 

Once updated, let's revert your pending paychecks to finish the payroll you've created. You can simply follow these steps: 

 

  1. Go back to the Payroll Center.
  2. Click Resume Schedule Payroll or Pay Employees.
  3. Right-click employee's name that's highlighted in yellow, then click Revert Paycheck.

 

This process will unsave or refresh the data that's causing QuickBooks to not populate any payroll taxes. Then, re-enter the number of hours and other payroll items to check if taxes are now taken out.

 

However, if you didn't receive the email, it means that the system wasn't able to process the renewal using the new card that you keyed in. I recommend contacting our payroll specialist so they can manually process it for you.

 

Here's how you can contact them:

 

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Write your concerns in the description box, then select Continue.
  4. Select which one of the support options you'd like to use.

 

For more contact details, you can also visit our support website.

 

QuickBooks Community is always ready to provide you assistance. You can simply click the reply button below if you need further help calculating your taxes.

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