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julestoraya
Level 1

Can Intuit waive Payroll Fees during COVID-19 epidemic?

 
Solved
Best answer March 21, 2020

Best Answers
Aphylis
Moderator

Can Intuit waive Payroll Fees during COVID-19 epidemic?

Thank you for reaching out, @julestoraya

 

We're aware of how small businesses are affected by COVID-19, Our marketing team deliberately looking into this and checking on what's best to offer for specific business. Someone will get in touch with you through a Private Message here in the Community to continue this conversation and explore some options on how we can help.

 

I wish you a good health and safety. 

View solution in original post

31 Comments
julestoraya
Level 1

Can Intuit waive Payroll Fees during COVID-19 epidemic?

Hello Intuit team, any feedback to the question?

 

Can Intuit afford to waive monthly Payroll Fees ($39) until the COVID-19 epidemic is over?

Aphylis
Moderator

Can Intuit waive Payroll Fees during COVID-19 epidemic?

Thank you for reaching out, @julestoraya

 

We're aware of how small businesses are affected by COVID-19, Our marketing team deliberately looking into this and checking on what's best to offer for specific business. Someone will get in touch with you through a Private Message here in the Community to continue this conversation and explore some options on how we can help.

 

I wish you a good health and safety. 

View solution in original post

Aejaie
Level 2

Can Intuit waive Payroll Fees during COVID-19 epidemic?

I appreciate the efforts of Intuit in supporting small businesses.

 

But please understand if we have made the difficult decision to layoff employees because we can't afford to pay them, it is highly likely we can't afford to pay for a service we are not using.  I would hope that there is a universal decision regarding payroll fees for all Intuit Customers.

 

At some point, we will either have no money to pay for unused service or just end the use of Intuit.  No need for accounting if we don't have businesses.

Aejaie
Level 2

Can Intuit waive Payroll Fees during COVID-19 epidemic?

I appreciate the support Intuit offers to Small Business.

 

Let's be clear if we have made the difficult decision to layoff employees because we don't have money to pay them.  We likely don't have the money to pay for a service we are not using.

 

I hope Intuit will see the long term benefit of supporting their customer's short term needs, verse the long term losses for short term gain.

 

In the end, there is no need for payroll services or accounting services if we no longer have a business.

 

I hope Intuit will see the long term benefit of supporting their customer's short term needs.

 

 

priyesh1999
Level 1

Can Intuit waive Payroll Fees during COVID-19 epidemic?

I agree, I was hoping some fees were being waved off like Comcast Business and other big businesses are doing to help out the smaller ones.  Not necessarily refunds but anything to help even the following month. Maybe fees waived off the following month. Honestly anything would help. My business was doing really well on pace to break even and then Covid-19 hit me big time. Please help!

Nick_M
QuickBooks Team

Can Intuit waive Payroll Fees during COVID-19 epidemic?

Good Evening, priyesh1999.

 

I sent you a Private Message regarding your account during these trying times due to the Covid-19 Pandemic.

 

I look forward to working with you there!

lisasciascia
Level 1

Can Intuit waive Payroll Fees during COVID-19 epidemic?

I just saw the $25 payment go through and tried to see I can send a message-which I cannot.  I think all of us would appreciate a 3 month waive of fees while we get through this. I have contacted many companies that are willing to do this. I think Intuit should do the right thing here.  This is really where a subscription charge for online rather than person software is terrible.

lisasciascia
Level 1

Can Intuit waive Payroll Fees during COVID-19 epidemic?

ok thank you very much!

artidds
Level 2

Can Intuit waive Payroll Fees during COVID-19 epidemic?

Totally agree. Would like Intuit to consider this as we are in very dire situations and any kind of waiver would help the business continue the service without having to discontinue as we are not running any payroll anyways.

Kendra H
QuickBooks Team

Can Intuit waive Payroll Fees during COVID-19 epidemic?

Good afternoon, @artidds

 

Changes are coming daily to QuickBooks Online Payroll, Intuit Online Payroll and QuickBooks Desktop Payroll. Thank you for your patience as we work to support you.

 

The Families First Coronavirus Response Act goes into effect with leave taken April 1, 2020, and after. Our payroll teams here at Intuit are working quickly to create the appropriate pay types so that you can track and report hours towards this tax credit for your small businesses.

 

Per the Act, if an employee was impacted and took time off for COVID-19 related issues prior to April 1, 2020, the time would be tracked as regular sick hours and is not eligible for any tax credits at this time.

 

If you have any more questions or concerns, please don't hesitate to comment below. Have a safe and productive rest of your day!

mcswaik
Level 1

Can Intuit waive Payroll Fees during COVID-19 epidemic?

You need to reduce or waive subscription rates for 3 months.  Everyone else has seen reduced revenue.

 

Because of  your billing practices which auto deduct your subscription from the bank accounts you have seen no decrease in revenue during this time.

 

 

Nick_M
QuickBooks Team

Can Intuit waive Payroll Fees during COVID-19 epidemic?

Hey, mcswaik.

 

I just sent you a direct message, I'd like to continue chatting with you there, so we can see what we can do during this tough time.

 

I look forward to working with you. 

Math_Mania
Level 1

Can Intuit waive Payroll Fees during COVID-19 epidemic?

hi.  another set of fees in question would be client refund fees.  can Intuit waive, at minimum, the card processing fees related to refunds for clients?  i recently found out that we are charged two times the credit card processing fees related to refunds of the client's payments...one set of fees for the original transaction, and another set of fees for the refund of the transaction.  

 

please ask your team to look into waiving those fees, please.  Square says"

How much does Square charge for a refund?
Yes, anytime that you issue a refund within 120 days of payment Square will refund your associated fees with refunded amount. No other fees will be assessed."
 
But I can only find this thread related to charges on refunds, and it was before COVID 19:

Hi there,

 

I am stunned right now. It appears to me that Quickbooks charged me 3 fees for the following:

 

  • Day 1 at noon: Client pays with credit card. I got charged a service fee.
  • Day 2 at 6p: I refund client on credit card. I got charged a service fee.
  • Day 2 at 8p: Client pays same invoice with new credit card. I got charged a service fee.

Does this sound right? My only merchant service experience prior to this was with PayPal. When I refund any payment through PayPal, the service fee gets reversed!! Is that not the case with Quickbooks??? I get charged an additional fee for refunding?

 

Example: Invoice is $500. Client pays via CC. Quickbooks charges me a $25 fee.

 

With PayPal, I refund the $500, PayPal gives me back the $25 fee.

 

With Quickbooks, I refund the $500, Quickbooks charges me an additional $25. When I charge a NEW credit card, I get dinged an additional $25. Am I understanding this correctly? This seems bizarre to me! I've lost my profit as a result of this transaction!!"

Nick_M
QuickBooks Team

Can Intuit waive Payroll Fees during COVID-19 epidemic?

Good Evening, Math_Mania. 

 

You'll want to contact our payments team to see if they can offer a refund for Credit Card processing. The best way to do that would be to connect to a live agent and use the "Call me Back" feature. 

Here's How:

1. Click the Help icon on the right

2. Hit Contact Us 

3. Type your reason for reaching out in the text box. 

4. Ask for a call back. 

 

an agent who will be able to assist you will call you back at a desired time. 

 

Thank you for your patience during this difficult time and If I can be of assistance in any other way, let me know. 

kidsonstagela
Level 2

Can Intuit waive Payroll Fees during COVID-19 epidemic?

I need someone to get in touch with me as well in this regards.  Thank you

 

RenjolynC
QuickBooks Team

Can Intuit waive Payroll Fees during COVID-19 epidemic?

Hello there, kidsonstagela.

 

You can request for a callback from one of our Customer Care Team by following the steps below. Before doing so, please click on this link to view our: Support hours and types.

 

  1. Log in to your QuickBooks Online account, click Help located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button.
  3. Enter a brief description of your concern and click the Let's talk button.
  4. Click the Get a callback button.

 

Please don't hesitate to comment on this thread if you need anything else. We are always around to help you some more. Take care.

Tmessi
Level 2

Can Intuit waive Payroll Fees during COVID-19 epidemic?

I’m getting charged a Covid surcharge on my payroll?  I had a small business in the frozen zone downtown NYC on 9/11.  My payroll service did NOT ADD fees during this time. Please reconsider... thanks 

Tmessi
Level 2

Can Intuit waive Payroll Fees during COVID-19 epidemic?

They seem to be up charging me a few for covid- 

Tmessi
Level 2

Can Intuit waive Payroll Fees during COVID-19 epidemic?

They’re up charging my business for Covid fee

MorganB
Content Leader

Can Intuit waive Payroll Fees during COVID-19 epidemic?

Hi there, Tmessi.

 

I wanted to let you know I saw your original post and replied to you there. 

 

Please let me know if you have any other questions. Take care!

artidds
Level 2

Can Intuit waive Payroll Fees during COVID-19 epidemic?

I tried that option and didn't get anywhere with it. Can I please get some help on this.

artidds
Level 2

Can Intuit waive Payroll Fees during COVID-19 epidemic?

The ask is to see if we can get the waiver for the subscription fee during this crisis.

KlentB
QuickBooks Team

Can Intuit waive Payroll Fees during COVID-19 epidemic?

Good day, artidds. 

 

You'll want to contact our Customer Care Team to see if they can offer a refund for the subscription fee. The best way to do that would be to connect to a live agent and use the "Call me Back" feature. Please check out our support hours to ensure that we address your concerns on time.

 

Here's how to connect with us:

 

  1. Click the Help icon on the top-right corner.
  2. Hit Contact Us 
  3. Enter a brief explanation of your reason concern in the box, then click Let's talk
  4. Choose Get a callback

Once done, one of our representative will call you back at a time convenient to you.

 

Thank you for your patience during this difficult time and If I can be of any additional assistance, please don't hesitate to let me know. 

jbarber
Level 1

Can Intuit waive Payroll Fees during COVID-19 epidemic?

It's clear from this thread that intuit wants to divide and conquer. Rather than make a blanket change that helps everyone, they want to make it too time consuming and tedious to get an answer. SO I'll give you the answer: NO

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