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k-hanna612
Level 1

How do i pay for existing services

My account is on hold for lack of payment.  I updated the payment info in my account, but how do i pay past due invoices

1 Comment 1
AlexV
QuickBooks Team

How do i pay for existing services

Good day, k-hanna612!

 

I can see that you tagged this post to multiple products. Let me help you and share the possible reasons why an account will be placed on hold.

 

If you're referring to your subscription fee, the account will be on hold until we'll be able to debit the amount from your account. Since you already updated the billing info, the account will automatically be reactivated once the debit is successful. You'll want to log out and log back in if your account remains on hold.

 

If what you meant is the non-sufficient funds (NSF) hold after paying your payroll taxes electronically or running a direct deposit payroll, our team will attempt to redebit from your bank. Make sure you have enough funds to cover the balance due. 

 

For non-sufficient funds (NSF) hold, it'd also be best to contact our Payroll Support Team so they can further check it and offer more options to remove the hold.

 

Here are some of the articles you'll want to check. These will show you more info about updating payment methods and handling account hold:

 

I'll be here if you need anything else. Take care!

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