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prosmart
Level 1

How does ssp work in realtion to covid 19

how do we do SSP from day 1 instead of day 4
5 Comments
Becky29
QuickBooks Team

How does ssp work in realtion to covid 19

Hi prosmart, 

 

If it's advanced Payroll you can remove the waiting days. If you're using the Standard payroll you will either need to create a pay category or start SSP 2 days early. Please advise what Payroll you're using and we will advise steps if needed. Thanks.

prosmart
Level 1

How does ssp work in realtion to covid 19

Hi im using standard payroll, I have an employee who has started self isolation today, im due to run payroll on Thursday and we pay to end of calendar month so there will need to be 7 days paid SSP on there?

 

Thanks

 

Becky29
QuickBooks Team

How does ssp work in realtion to covid 19

Hi Prosmart, 

 

Yeah, So you will do 5 days from this week, 2 from next week if the self-isolation is for 14 days. Thanks 

prosmart
Level 1

How does ssp work in realtion to covid 19

Hi

 

yes I understand that but by putting the start date 2 days early still doesn't work out to the correct amount for 7 days? 

 

thanks 

JasroV
QuickBooks Team

How does ssp work in realtion to covid 19

Thanks for getting back to us, @prosmart.

 

Let me route you to our best support available so this gets addressed right away. I suggest contacting our Payroll support team to check your account and provide you other options.

 

Here's how to contact them in your QuickBooks Online (QBO) account:

  1. Go to the (?) Help menu.
  2. Click Contact Us
  3. Type in paying an employee's SSP.
  4. Click Let's talk, then select Start a chat or Get a callback.

In case you want to track and manage your employee's payroll information, here's an article you can read for reference: QuickBooks Online Standard Payroll Hub for your reference. 

 

You can always get back to us whenever you need help you with your QBO account. We're always here to back you. Have a great day and stay safe.

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