Is Intuit/Quickbooks doing anything to help small businesses that have been effected by Covid-19 such as waiving monthly fees? Other companies are doing this.
Hi there, jody7, and welcome to the Community.
I'd be glad to help point you in the right direction concerning your monthly subscription fees.
I know the outbreak of the virus has caused a a wide-spread feeling of uncertainty. While there hasn't been information about waiving fees released at this time, I recommend reaching out to a member of the QuickBooks Online Support Team to discuss the available options. An agent will be able take a closer look at your account details to see where any adjustments can be made. Here's how to contact this team:
1. Click the Help button in the top right corner.
2. Select Contact Us.
3. Enter Support in the field and choose Let's talk.
4. From here you can select to receive a callback at a time that's convenient for you.