Let me share some information on how you can send a PPP Loan Forgiveness Application.
When filling your PPP Loan Forgiveness Application through Cross River Bank, you'd want to consider where you received the loan. If you received your it directly through Cross River, through ApplePie or BlueVine, you'd want to contact the Customer Care team for Scratch PPP Center. They have the tools securely access your account and guide you in submitting the Forgiveness Application Form.
However, if you received your PPP loan through Intuit QuickBooks, then you can submit it through QuickBooks too. Just make sure to complete this through the QuickBooks PPP loan center. Also, this will allow you to be notified when there's an update through an email.
Lastly, I'm adding these great resources, which gives information on all the things that you need to know about the Paycheck Protection Program (PPP):