Thanks for joining the Community, @Kelly Taylor.
I'm happy to help you with your PPP loan, but first, I need some clarification on what you mean by accepting the loan through QuickBooks Desktop. Can you provide a screenshot as well? By doing this, I can better assess the issue and assist you with the problem you're having.
I'll keep an eye out for your response. Enjoy the rest of your week!
I've had a case open since Tuesday morning, and I've spent about 7 hours in chat and on the phone to resolve the issue. I can't open the acceptance email. It takes me to a landing page saying that the loan was submitted for application, and that I will receive the results by email. They've sent a couple of work around links, but nothing has gone beyond that point. My loan offer will expire tomorrow, but no one can access the documents so that I can accept it. How come QuickBooks Capital can't access their own loan documents to either forward by email or fax to me.
The problem has been resolved and I was able to access my documents. I continue to be a happy and loyal customer who has used QuickBooks for the last 23 years!
Hey there, Kelly Taylor.
That's great to hear! I'm happy that you were able to access your Paycheck Protection Program documents and get the process moving forward. If there's anything additional that I can help with, just let me know here. We want to support you and your business the best we can during these times. Know that you can reach out to the Community for help anytime, that's what we're here for. Have yourself a great day!
Welcome to the Community, MichaelTX.
If your application is approved, you'll receive an email with a link which can be used to accept the funds. Did you receive this communication from Intuit yet? If you haven't received it and would like to check on your app, you can sign into QuickBooks Capital. From the dashboard, you'll be able to review your application's status. If you've already been given approval, you can proceed with accepting the money once you're signed in.
Here's an article more info on the Paycheck Protection Program which may be useful to you: What you need to know about the Paycheck Protection Program
If you have any other questions, you can reach out to me here. Have a great day!