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bt11
Level 1

Quickbooks Assisted Payroll

My company uses the Quickbooks Assisted Payroll where QB Assisted PR performs all the Federal & State Quarterly payroll filings & reporting.  This is all great for any other year except this year with the stimulus packages offered to small businesses.  My company has benefited greatly from the PPP packages previously and now we like to self-perform the 2nd, 3rd, & 4th Quarter Federal 941 filings instead of the QB Assisted Payroll performing them in order to receive our ERC credit much faster.  How can I reach whomever at QB Assisted Payroll to let them honor my request of self-performing our 941's the rest of this year so we can receive our stimulus benefits much quicker?

 

Thank you,

Bill Timon

[email address removed]

3 Comments 3
CharleneMae_F
QuickBooks Team

Quickbooks Assisted Payroll

I'll gladly show you the way to contact our QuickBooks Support Team, bt11.

 

One of our representatives will assist you on how to receive the stimulus benefits much quicker. Here's how:

 

  1. From the Help menu, select QuickBooks Desktop Help.
  2. In the Have a Question window, scroll down to click the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Click the Search button to display the Start a Message button.Contact QBDT 1.PNG

 

Additionally, I encourage running payroll reports in QuickBooks. This helps you view useful information about your business and employees.

 

In case you'll need assistance in dealing with payroll tasks, don't hesitate to get back on this thread. We're always here to help you.

bt11
Level 1

Quickbooks Assisted Payroll

Hi CharleneMae_F, Of course, I received the message you posted on this site, but I also received the email I copied below.  I like the instructions from the pasted email below, but some of the instructions to select the Talk to a Human from the drop down and I can't find selection on any drop down I've ever seen on QB.  Can you please instruct me as to where I need to be to find this drop down?  I desperately need to talk to a QB human who prepares the Federal 941 Quarterly reports.  Thank you.

 

 

Hi bt11,

 

CharleneMae_F (QuickBooks Team) posted a new reply in FFCRA and CARES Acts including the PPP on July 16, 2021 03:19 PM:

 

 

Re: Quickbooks Assisted Payroll

 

I'll gladly show you the way to contact our QuickBooks Support Team, bt11.

 

One of our representatives will assist you on how to receive the stimulus benefits much quicker. Here's how:

 

Click the (?) Help icon in the upper right-hand corner of the Dashboard. Select Talk to a Human. Enter a short description of your concern and press Enter. Click I still need a human. Select Contact Us to connect with our live support. Choose Get a callback.

 

Additionally, I encourage running payroll reports in QuickBooks. This helps you view useful information about your business and employees.

 

In case you'll need assistance in dealing with payroll tasks, don't hesitate to get back on this thread. We're always here to help you.

 

 

 

 

Maybelle_S
QuickBooks Team

Quickbooks Assisted Payroll

I appreciate the information you've shared with us, @bt11.

 

To connect with our representative, you can follow the steps given above. My colleague already updated her answer to contact payroll support.

 

You can also check this link to connect with us under QuickBooks Desktop Payroll and then AssistedContact Payroll Support. Please take note of our support hours so you can get hold of a live agent immediately.

 

In case you need tips and related articles in the future about the "How Do I" steps in QuickBooks Desktop, visit our QuickBooks Community help website for reference.

 

Stay in touch with me if you need more payroll help. I'd be glad to lend a hand anytime.

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