QuickBooks HelpQuickBooksHelpIntuit

Recover your Intuit Account if you can’t sign in

by Intuit•731• Updated about an hour ago

If you can’t remember the user ID or password for your Intuit Account, we can send you a code so you can sign in.

Prerequisites

To get started, you’ll need the phone number or email address on the account.  If you don’t have them, use our account recovery form (Take me there) to send a high-quality photo or scanned copy of one of the following:

  • Driver’s license
  • State ID
  • Passport
  • Notarized document   

Within one business day, look for an email from no_response@intuit.com with the next steps. Our business hours are 8 AM to 5 PM Pacific, Monday to Friday. Once we make sure it’s your account, you’ll get a link to reset your password.

Steps to recover your Intuit Account

If you can’t sign in, but still have access to the phone number or email address on file:

  1. Enter your account’s phone number or email address on our sign-in help page. (Take me there). 
  2. Select Password, then Forgot password, or Text a code to [your number].
  3. Check your text messages or email for a message with your code.
    Note: Open your email inbox in a new tab, but don’t close the original tab with the sign-in page.  
  4. Follow the instructions we send you to sign in. You can reset your password when prompted, or skip it. 

Note: Don’t close the window or tab containing the code entry form. If you do, you’ll need to start over from the sign-in page and get a new code.

It can take a couple of minutes for your code to arrive. If you used an email address, here are a few things to check:

  • Check your junk mail or spam folder to see if the email went there.
  • Check all email addresses you might've used to sign up for your account.
  • Unblock or add Do_not_reply@intuit.com as an approved sender in your email app.

If you used your phone number, make sure the numbers 88811 and 97962 aren’t blocked. If you don’t have your phone, check your text messages on your cell carrier’s website.If you didn’t get a code, on the sign-in page, select I didn’t get an email or I didn’t get a text message to send a new one. Only the most recent code will work.

If you entered the exact code that was sent to you and it didn’t work, make sure you’re entering the most recent code sent.

Next steps

If you don’t have a phone number attached to your account, you can add one. Then we'll be able to text you verification codes if you need them in the future.

Clear your cache, cookies, and any stored passwords. Then close and reopen your browser or mobile app.

Related links

QuickBooks Accountant Desktop PlusQuickBooks Desktop Enterprise AccountantQuickBooks Desktop Enterprise DiamondQuickBooks Desktop Enterprise GoldQuickBooks Desktop Enterprise PlatinumQuickBooks Desktop Mac PlusQuickBooks Desktop Premier PlusQuickBooks Desktop Pro PlusQuickBooks LedgerQuickBooks Live Full Service Bookkeeping CleanupQuickBooks Online AccountantQuickBooks Online AdvancedQuickBooks Online EssentialsQuickBooks Online Payroll CoreQuickBooks Online Payroll EliteQuickBooks Online Payroll PremiumQuickBooks Online PlusQuickBooks Online Simple StartQuickBooks Payments for OnlineQuickBooks Self-EmployedQuickBooks Self-Employed Mobile for AndroidQuickBooks Self-Employed Mobile for iOSQuickBooks SolopreneurQuickBooks Time EliteQuickBooks Time Premium

Sign in now for personalized help

See articles customized for your product and join our large community of QuickBooks users.