QuickBooks HelpQuickBooksHelpIntuit

Clear up customers with zero net balances in the Accounts Receivable Aging report

SOLVEDby QuickBooks156Updated January 19, 2024

If you're seeing customers with net zero balances in the A/R Aging Summary report, it's usually caused by an invoice that's not linked to a payment or credit.

Note: Even if the net balance is zero, the A/R Aging Summary report will still show the open invoice.

To clear up the net zero balances:

  1. Select + New.
  2. Select Receive Payment.
  3. Enter the customer name and leave the Amount Received blank.
  4. For the Payment Date, enter the date you'd like to use for an invoice closing date for your reports.
  5. Under Outstanding Transactions, put a checkmark next to the invoice to be paid with the credit.
  6. Under Credits, put a checkmark next to the credit.
  7. Choose Save. The zero balances should now be gone from the A/R Aging Summary report.

Was this helpful?

You must sign in to vote, reply, or post
QuickBooks Online AdvancedQuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple Start

Sign in for the best experience

Ask questions, get answers, and join our large community of QuickBooks users.

More like this