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Disaster Recovery or new data file for Assisted payroll

SOLVEDby QuickBooksQuickBooks Desktop Payroll2Updated June 15, 2021


Data recovery is the process of restoring missing payroll information to a company file. With Assisted payroll subscriptions, data recovery is performed by Assisted Payroll Support. When recovery is complete, the company file includes paychecks from the current year, employees, payroll items, company information.  No prior year information is available.  You must manually enter all other accounting transactions.

Data Recovery process can also be an option if you need a new data file due to:

  • losing your data file due to a computer crash,
  • mistakenly restoring a data file prior to signing up for Assisted Payroll service and overwriting the Assisted File.

If you have Assisted Payroll, and you create a new data file on your own, the file you create may not be able to connect to the Payroll Service.  The file you create can not have any employees, payroll information or payroll items in the file.  Assisted Payroll Service was hard coded into your file when your original file was balanced during Activation.



To recover data in an Assisted payroll company file:

  1. Make sure you are eligible for data recovery.

  2. Contact Assisted Payroll Support.

We will have one of our specialized agents walk you through the process. The fee is $150. Appointments are made on a first-come, first-serve basis.

Related Articles

For Enhanced, Standard and Basic Payroll users, see the knowledge base article How to start a new company file.
Error: File connection reject

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