Find missing downloaded transactions

Learn how to find missing transactions downloaded from your bank in QuickBooks Online.

When you first connect your bank and every night after, QuickBooks Online automatically downloads the latest transactions. It may take up to 48 hours for transactions to come over to QuickBooks. If you can’t find them, you can update your connection, review your transactions, or review your chart of accounts.

QuickBooks doesn’t download pending transactions or transactions older than 90 days. It only downloads posted transactions from your bank.

Important: If QuickBooks can't download your bank transactions, use file import instead of entering them manually.

Update your bank connection

Refresh your bank connection to sync any missing transaction into your QuickBooks account.

Note: You can fix the issue where bank transactions won’t download.

Review your transactions

Find missing transactions in the Transactions section and categorize them into the correct account.

Pending

These are your recently downloaded transactions. When you find the missing transaction. You can categorize them to make the missing transaction appear in your books.

Posted

These are your already categorized transactions. You might find the missing transaction categorized into the wrong account. If so, you can unmatch and move it.

Excluded

These are transactions that you excluded or marked as personal or duplicate. If you find the missing transaction here, you can select Undo, then categorize it in the For review tab.

Review your account history

For older transactions, you can review their details in your account history to find missing transactions.

Check your uncategorized accounts

If you don’t categorize transactions into specific accounts, QuickBooks puts them into the Uncategorized Income or Uncategorized Expense account. You might find your missing transaction there.

Check your bank rules

Rules set to auto-add move transactions directly into your books. They never appear in For review. Review your rules if a transaction seems to be missing from the For review page.