Fix bank error 102 and 105 in QuickBooks Online and QuickBooks Self-Employed

Learn what to do if you see these errors in QuickBooks.

Note: This article is for customers using QuickBooks Online (Advanced, Essentials, Plus, and Simple Start), Sole Trader, and Self-Employed.

Learn what to do if you see bank errors 102 and 105 in QuickBooks Online and QuickBooks Self-Employed.

Bank errors 102 and 105 usually mean there may be a problem on your bank's end, which can stop the online bank connection to QuickBooks. Errors 102 and 105 usually resolve within 24 hours, but there are a few things you can check.

For a better experience, open this article in QuickBooks Online. Launch side-by-side view

Solution 1: Manually update your bank connection

Follow the steps below based on the product you are using.

In QuickBooks Online

1. Sign in to your QuickBooks Online account.
2. Go to Transactions, then Bank transactions (Take me there).
3. Select Update.

In QuickBooks Self-Employed

1. Sign in to QuickBooks Self-Employed.
2. Select the profile ⚙ icon and then Bank accounts.
3. Select Refresh all.

If you still see an error, wait for 2 to 3 hours and try again.

Solution 2: Check your bank or credit card's website

Check the bank and credit card's website to make sure everything is working on their end.

1. Sign in to your bank or credit card's website. If you can't sign in, reach out to your bank or credit card company about the next steps.
2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

Still see error 102 or 105?

If the issue persists, sign in to QuickBooks using an incognito or private browser, or try other browser troubleshooting options.

Or, wait a day and try to update again. Your bank needs time to fix everything if there are issues.