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Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop

by Intuit Updated 5 months ago

Learn how to fix some of the OL and OLSU Bank Feeds errors in QuickBooks Desktop.

If you get any of these errors when you use Bank Feeds, we'll help you fix it.

  • OLSU-1011, OLSU-1013, OLSU-1014, or OLSU-1016
  • OL-202, OL-203, OL-205, OL-206 or OL-209
  • OL-221, OL-231, OL-232, or OL-249
  • OL-301, OL-332, OL-334, OL-392, or OL-393

You might get one of these errors if:

  • There’s a problem with your bank
    • You have alerts on your online bank account you need to acknowledge
    • Your bank changed their service offering to Web or Direct Connect
    • You have an inactive bank account in QuickBooks with online banking
    • Your bank’s info isn’t updated on the Financial Institutions Directory (FiDir) in QuickBooks
    • There might be a problem with their servers
  • There’s a problem with your internet connection
  • There’s a problem with one or more bank accounts in your company file
  • The file from your bank isn’t compatible with QuickBooks
  • You’re using a version of QuickBooks we don't support

Before you start, make sure you:

Step 1: Download bank feed transactions in a test company file

To see if there’s a problem with your bank’s servers, try to download transactions in a test company file.

  1. Open QuickBooks.
  2. Go to File, then select New Company.
  3. Select Express Start or Start Setup.
  4. Set up Bank Feeds for the account you have a problem with.
  5. Try to download your transactions.

If you see the error, there might be a problem with your bank. Get help from your bank’s. You can give them a copy of your Bank Feeds logs.

If you don’t see the error, move to the next step.

Step 2: Check if the file from your bank works with QuickBooks

QuickBooks only opens downloaded transactions in a .qbo file extension. If your bank uses a different file extension, QuickBooks can’t open the file.

To see if the problem is with your bank or the file type, try to download transactions directly from your bank’s website.

  1. Sign in to your bank’s website outside of QuickBooks.
  2. Find and download your bank transactions in a .qbo file.
  3. Import your transactions to QuickBooks.

If you still can’t open the .qbo file in QuickBooks, there might be a problem with your bank. Contact your bank’s support for help.

If you can import and view your transactions, go to the next step.

Step 3: Refresh the connection with your bank

Turn off online banking on inactive bank accounts, if you have one. Then refresh the bank connection on the affected account.

First, check if you have inactive bank accounts with online banking.

  1. Go to Company.
  2. Select Chart of Accounts.
  3. Select the Include Inactive box. Look for an inactive account with a lightning bolt (this means the account is set up for online banking).

If you see one, here’s how to turn off online banking. Otherwise, Set up Bank Feeds, then try to download your transactions.

  1. Right-click the inactive account.
  2. Select Edit Account.
  3. Go to Bank Feed Settings.
  4. Select Deactivate All Online Services, then OK.
  5. Select Save & Close.
  6. Close and open your company file again.
  7. Make sure the lightning bolt is gone.

Important: During set up, hold the Ctrl key each time you select a button, except when entering info. This refreshes the connection with your bank.

If you don’t see the error, there’s a problem with your bank connection. It’s fixed and your transactions have downloaded.

If you still see the error, go to the next step.

Step 4: Create and merge accounts

Check if there’s a problem with your company file. Create a copy of the account, then merge it with the old one. Here’s how.

  1. Go to the Chart of Accounts.
  2. Right-click the affected account, then select Edit Account.
  3. Select and copy the account name.
  4. Enter an asterisk (*) at the end of the account name.
  5. Select Bank Feeds Settings.
  6. Select Deactivate All Online Services, then OK.
  7. Select Save & Close.
  8. Create a new account in the Chart of Accounts.
    Note: When you set up the account name, paste the text you copied earlier.
  9. Close and reopen the company file.

Merge the accounts.

  1. Go to the Chart of Accounts.
  2. Right-click the account with the asterisk, then select Edit Account.
  3. Remove the asterisk, then select Save & Close.
  4. Select Yes to merge the accounts.
  5. Set up Bank Feeds.
  6. Test if you can download transactions.

If you can’t edit or merge the accounts, you might have a damaged company file. Get in touch with us so we can help.

Otherwise, continue to the next step if you still get the error.

Step 5: Turn off and activate online banking again

If you have multiple accounts set up for online banking, check if the problem comes from a specific account. If an account has trouble connecting to the bank, this can affect other accounts.

  1. Go to Chart of Accounts, then select the Include Inactive checkbox.
  2. Turn off, then set up online banking for each of the accounts.

If you can’t turn off Bank Feeds for any of them, contact us so we can help.

If you still have an issue:

  • Reach out to your bank's support with a copy of your Bank Feeds log.
  • Ask the bank representative to escalate the case via our OFX Connectivity page for resolution. Take note of your case/ticket #.
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