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Cancel your subscription

by Intuit•1052• Updated 4 days ago

Thinking of canceling? Our experts are here to help you find the best solution or guide you through the cancelation process. Once signed in, type "cancel" in the Assistant panel, select Cancel subscription, then follow the steps on screen to connect with an expert.
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Check out our blog to learn about the latest product innovations that can help you manage your business more efficiently. These innovations include AI Agents that can complete work and handle day-to-day tasks on your behalf, such as sending invoices, tracking payments, reconciling your books, and even helping you manage your customer leads.

If you need fewer features, consider downgrading your plan. This saves you money and you only keep what you need to do your bookkeeping.

Cancel your QuickBooks Online subscription

The steps for canceling QuickBooks Online depend on where you signed up for your subscription. If you signed up through a mobile app store, you’ll need to go to your app store to cancel. 

Follow the steps below based on where you bought your QuickBooks Online subscription.

Important: If you use QuickBooks Payments, you need to cancel your Payments account separately. Here's how to close your Payments account.

If you use Intuit Enterprise Suite, contact your account manager for help canceling your subscription.

  1. Sign in to the Intuit Account Manager.
  2. Select Products & billing, then select your company name. This will take you to your subscription page.
  3. Find the product you wish to cancel, then select Cancel.
    Highlight of the Cancel button in the One Intuit Account Manager.
  4. Follow the steps on screen until you see the confirmation that your cancelation was successful.

Note: If you are within the billing period you last paid for, you will be able to resume your subscription and stay on the same billing by selecting Resume subscription. If you are outside of the billing period, you will have to go to the web to resubscribe. 

You may follow the official steps to cancel a subscription from Apple.

You may follow the official steps to cancel a subscription from Google.

Note: You cannot cancel subscriptions purchased through the Google Play Store on the QuickBooks mobile app.

Cancel a suspended subscription

If your account is suspended, you need to resubscribe and reactivate it before you can cancel. We'll also automatically cancel your subscription after three failed attempts to charge your payment method.

Cancel a QuickBooks Online Accountant subscription

As of now, QuickBooks Online Accountant is a free program and unfortunately, there is no option to cancel it at this time.

Learn what happens to your data after you cancel

If you have one QuickBooks Online account and cancel it, you have read-only access to your data for one year. After that, you have to resubscribe to access the data.

If you have multiple QuickBooks Online accounts, at least one account with the same login should remain active to have read-only access indefinitely.

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