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Fix Web Connector errors for QuickBooks Time

by Intuit Updated 8 months ago

Learn how to fix Web Connector errors when you use QuickBooks Time.

Web Connector lets you connect third-party applications to QuickBooks Desktop. If you get an error when you use it, don’t worry. We’ll show you how to fix it.

The following error is found in your sync log: 

Can’t get employee pay info. To make sure your team is paid correctly, you need to fix a setting in QuickBooks Desktop. 

To fix this, you need to allow QuickBooks Time to access personal data in QuickBooks Desktop. 

  1. Sign in to QuickBooks Desktop as admin in single-user mode. 
  2. Go to Edit, then Preferences
  3. Select Integrated Applications, then Company Preferences
  4. Select the QuickBooks Time application and then Properties
  5. Check Allow this application to access Social Security Numbers, customer credit card information, and other personal data
  6. Select OK

Note: make sure you only have one instance of QuickBooks Time per company file listed in your Integrated Applications.

What you can do

  1. Open your QuickBooks company file.
  2. Sign in as admin and in single-user mode.
  3. Select Edit, Preferences, Integrated Applications, then Company Preferences.
  4. Uncheck Don’t allow any applications to access this company file.
    If the box is already unchecked
    1. If QB Time is listed in Integrated Applications, but not checked, remove it.
    2. Set up the integration again. Download the QWC file from QB Time.

What you can do

  1. Open your QuickBooks company file.
  2. Sign in as admin and in single-user mode.
  3. Select Edit, Preferences, Integrated Applications, then Company Preferences.
  4. Select QB Time, and then select Properties.
  5. Select Yes, whenever this QuickBooks file is open or Yes, even if the QuickBooks file is closed.

What you can do

  1. Remove the QuickBooks Time QWC file from the Web Connector.
    • Note: Don’t uninstall the integration because it resets your integration settings.
  2. Download the QWC file again from your QuickBooks Time account.

What you can do

  1. Remove the QuickBooks Time QWC file from the Web Connector.
    • Note: Don’t uninstall the integration because it resets your integration settings.
  2. Download the QWC file again from your QuickBooks Time account.

This happens when the company name was changed in QuickBooks Time or is missing. 

What you can do

  1. Remove the QuickBooks Time QWC file from the Web Connector.
    • Note: Don’t uninstall the integration because it resets your integration settings.
  2. Download the QWC file again from your QuickBooks Time account.

This happens when the admin who tries to run the Web Connector isn’t the same user who downloaded the QWC file. It could also happen if the admin sign in details were changed in QuickBooks Time.

What you can do

Disconnect and reconnect the Web Connector connection.

  1. Remove the QWC file from the Web Connector.
  2. Remove the QuickBooks Time application from Integrated Applications.
  3. Add the QWC file again from your QuickBooks Time account.

What you can do

  1. In QuickBooks, select Edit, Preferences, then Integrated Applications.
  2. Select Company Preferences and remove anything duplicates for the company “QuickBooks Time for [company name]”.
  3. Open Web Connector and try to remove the application again.
  4. Follow the on-screen steps to create another certificate.
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