My email content disappeared

The information in this article applies to the classic builder only. Currently, there are no recovery methods for lost content in the new builder. To learn how to use the new builder, check out Design an Email with the New Builder.

Email content can disappear for a few reasons, and can be recovered in most cases if you're using the classic builder.

In this article, you'll learn what can cause content to disappear, and how to fix it.

Is part of your content not showing?

If you copied your content from an app or a website, the underlying code may have included a notation that prevents the content from displaying.

In the email builder, click the area where the content should be. Then, click the < > Source icon in the toolbar and check for missing content that you expect to be there. If all your content shows in the source code, then code or formatting is preventing the content from displaying as intended.

Clean up your content to strip out this extra code, so your email displays like you want.

Did you switch templates while designing your email?

When you switch templates in the email builder, Mailchimp attempts to move all previous content into your new layout. Sometimes the layout for the new template is too different to make a complete transfer. When this happens, your content is not lost. Any content we're unable to automatically place in your new layout can be accessed in the email builder.

To see recovered email content, follow these steps.

1. Navigate to the email builder, and click the text block you want to work with.
2. In the edit pane, click the Recovered Content button.
   
3. Click the left and right arrows to view each piece of recovered content.
4. When you find the content you want to use, click the Use This button.
   

Did you click paste in code when you switched templates?

If you find yourself on the Paste In Code screen, navigate back to the Template section of the email builder. Choose from the various available template categories and select one for your campaign.

Did you lose connection to the server or have too many tabs open?

Mailchimp is a web-based application, so if the internet connection slows or breaks, it can cause unexpected behavior in the application.

Our auto-save feature works as long as a connection continuously runs. If the browser is idle, it may appear that you are still connected even though the browser has timed out. We take every measure possible to ensure data automatically saves, but a browser timeout can prevent us from auto-saving as expected.

If many tabs are open in a browser, it can result in invalid cookies or more frequent browser timeouts, both of which can prevent content from saving. We recommend that you limit the number of additional tabs open while working in Mailchimp to ensure the connection remains active.