Fix Error 140305

Find out how to fix “Error 140305: You have reached the maximum allowed number of customers in QuickBooks” when you run a financial exchange in QuickBooks Desktop Point of Sale.

You might see Error 140305 when:

• You reached the maximum number of customer list entries in QuickBooks for Windows.
• Your QuickBooks for Windows customer list or company file is damaged.

Follow the steps below so you can continue running financial exchange.

Solution 1: Delete customers without transactions in QuickBooks Desktop Point of Sale

Your customer list in QuickBooks Desktop Point of Sale adds up to your QuickBooks for Windows list.

To make sure your list is maximized, you can delete customers in QuickBooks Desktop Point of Sale:

1. Go to the Customers menu, then select Customer List.
2. Run a report to see which customers don’t have account balances:
   1. On the Customer List window, select the I want to ▼ drop-down menu.
   2. Select Run a report, then General - Customer List.
   3. Select Modify from the menu at the top.
   4. Select Add or Remove columns.
   5. Find and put a checkmark beside Account Balance, then select Save.
   6. To keep a copy of the list, select Print. Once you’re done, select Close.
3. Hold the Ctrl key, then select the customers you want to delete based from the report.
4. From the left menu, select Delete.
5. Enter “YES” to confirm, then OK.
6. Retry to run a financial exchange.

If you still get an error, proceed to solution 2.

Solution 2: Delete customers without transactions in QuickBooks for Windows

You can delete customers which don’t have any transactions if you reached the limit. This saves up space and gives way to other customers.

To delete customers:

1. On your keyboard, press F2 or Ctrl+1.
2. On the Product Information window, go to the “List Information” section.
3. Confirm that your Customers count is over the 14,500 limit.
4. Go to the Customers menu, then select Customer Center.
5. Right-click on the customer you want to delete, then select Delete Customer:Job.
   Note: You can’t delete a customer with subitems. Make sure to delete or move the subitems first.
6. Repeat steps 4 and 5 for other customers.
7. Retry to run a financial exchange.
8. If you still can’t run an exchange, your customer list might be damaged. To fix it, proceed to solution 3.

Solution 3: Re-sort the customer list

1. Go to the Customers menu, then select Customer Center.
2. Go to the View menu, then select Re-sort list.
3. Select OK.
4. Retry to run a financial exchange.

If you still get an error, your company file might have issues. Follow these troubleshooting steps to check and fix issues with your file.