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Change the timeout duration in QuickBooks Online

SOLVEDby QuickBooksQuickBooks Online64Updated June 10, 2022

QuickBooks Online uses a timeout feature for your security. This feature helps prevent unauthorized persons from accessing your data when you're away from the computer.

So, if you are working in QuickBooks Online and is inactive for a period of time, you will see a "time out" security message. The default setting is 1 hour, but that setting can be changed for up to 3 hours.

Change the time out duration in QuickBooks Online

  1. Go to Settings ⚙️, then select Account and Settings.
  2. Select Advanced.
  3. Select Edit ✎ from the Other preferences section.
  4. Choose 1, 2, or 3 hours from the Sign me out if inactive ▼ dropdown menu.
    User-added image
  5. Select Save then Done.

A few things to remember:

  • QuickBooks Online measures your time of inactivity from the last time you moved your mouse, clicked, or used your keyboard on any transaction form.
  • If you are timed out, sign back into your company to continue where you left off.
  • The timeout setting can only be changed by the Master Administrator and it applies to all company users.

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