Connect or Disconnect Stripe

Connect your Stripe account to Mailchimp to sync Stripe customers and orders to Mailchimp. After someone makes a purchase, we'll add their order and customer details to your audience. Use this information to send targeted marketing campaigns, grow your business, and sell more products.

In this article, you’ll learn how to connect or disconnect the Stripe integration.

Before you start

Here are a few things to know before you begin this process.

• Before you connect, you’ll need to accept our additional terms of service and Stripe's Connected Account Agreement.
• For more detailed explanations and troubleshooting assistance, visit Stripe’s Support page.

How it works

When you integrate your Mailchimp account with Stripe, shoppers and their purchase information will sync to your Mailchimp audience. Those who opt in to receive your email marketing join your audience as subscribed contacts. Shoppers who don't sign up for marketing emails appear in your audience as non-subscribed contacts. To learn more about different contact types in your Mailchimp account, check out About Your Contacts.

Connect Stripe

First, you'll need to connect your Stripe account to Mailchimp and choose the audience you want to sync with.

To connect your Stripe account to Mailchimp, follow these steps.

1. Click Integrations, then click Add new.
   
2. Scroll down and select Stripe.
   
3. Click Connect.
4. On the Stripe App Marketplace, click the Install app button. If the button is inactive, you’ll need to sign in to your Stripe account.
5. Review the information your Mailchimp account will have access to after the app installs. Click Install.
6. After the installation completes, click View app.
7. On the Stripe dashboard, click Authorize in the Mailchimp sidebar.
   
8. Enter your Mailchimp username and password on the Log in and authorize page. Click Log In.
   
9. Next, click Allow on the Authorize Mailchimp for Stripe page.
   
10. Select the audience you want to sync with your Mailchimp account.
    
11. Under Customer sync, click Sync now to complete the connection setup.
    

Good job! Now that Mailchimp is connected to your Stripe account, you can sync Stripe customer and order data to Mailchimp.

View site details

The site details page for your Stripe account displays your connection status and audience settings. You can also add, edit, and refresh products from this page.

To view site details for your Stripe account, follow these steps.

1. Click Integrations, then choose Manage.
   
2. Click Manage your sites.
   
3. If you have more than one connected site, click the Switch site drop-down and choose your Stripe account.
   
4. Use the site details page to view your existing Stripe connection, enable or disable data processing agreements, or add another site.
   

Manage products

After you connect Stripe to Mailchimp, you can add new products or update existing products.

Add a new product

To add a new product in Mailchimp, follow these steps.

1. Click Integrations, then choose Manage.
   
2. Click Manage your sites.
   
3. If you have more than one connected site, click the Switch site drop-down and choose your Stripe account.
   
4. In the Product Settings section, click Manage Products.
   
5. Click Add.
   
6. In the Title field, type your product’s name.
   
7. Click Browse to open your computer’s file manager and choose an image. Or, drag and drop an image from your computer into the Select a product window.
   
8. In the Description field, type a description of your product.
   
9. In the Price field, type the price of your product. Your new product must be at least $1.
   
10. Click Save.

Edit a product

Edit product details from the Integration page in Mailchimp, and we’ll automatically send the changes to your Stripe account.

To edit a product in Mailchimp, follow these steps.

1. Click Integrations, then choose Manage.
   
2. Click Manage your sites.
   
3. If you have more than one connected site, click the Switch site drop-down and choose your Stripe account.
   
4. In the Product Settings section, click Manage Products.
   
5. In the Select a product pop-up modal, search for the product you want to update, and click Edit.
   
6. Update the Title, Image, Description, or Price fields as needed.
7. Click Save.

Refresh products

If you've added or changed products in Stripe, refresh your products to see those updates in Mailchimp.

To manually refresh your products, follow these steps.

1. Click Integrations, then choose Manage.
   
2. Click Manage your sites.
   
3. If you have more than one connected site, click the Switch site drop-down and choose your Stripe account.
   
4. In the Product Settings section, click the drop-down next to Manage Products and choose Refresh Products.
   

This updates the products you have in Mailchimp to match what’s in your Stripe account.

Disconnect Stripe

To disconnect the Stripe integration, you‘ll need to perform actions in Mailchimp and Stripe. Follow these steps to get started.

Disconnect Stripe from Mailchimp

1. In Mailchimp, click Integrations. Next, click Manage.
   
2. Click Manage your sites.
   
3. If you have more than one connected site, click the Switch site drop-down and choose your Stripe account.
   
4. Click Disconnect.
   
5. In the Are You Sure? pop-up modal, click Disconnect.
   

Uninstall Mailchimp in Stripe

Once Stripe has been disconnected in Mailchimp, follow these steps to uninstall the integration in your Stripe account.

1. Log in to your Stripe account and navigate to the dashboard.
2. Click on the Mailchimp icon.
   
3. On the integration setting page, click Uninstall app.
   
4. On the Uninstall Mailchimp? pop-up modal, click Uninstall.
   

Your Stripe account is now disconnected from Mailchimp.