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QuickBooks Desktop service discontinuation policy

by Intuit Updated 4 months ago

Here's what you need to know about QuickBooks Desktop service discontinuation. This includes helpful info on how to upgrade your desktop product or how to move to QuickBooks Online.

We notify you in advance (through email, in-product notifications, the mail, and this page) as services for older versions of QuickBooks Desktop are scheduled to be discontinued.

When does service discontinuation happen?

After May 31, 2024, your QuickBooks Desktop 2021 software will be discontinued. This includes all 2021 versions of QuickBooks Desktop Pro, QuickBooks Desktop Premier, QuickBooks Desktop for Mac, and QuickBooks Enterprise Solutions v21. Other Intuit products are affected by the software discontinuation.

If you don't upgrade your QuickBooks Desktop 2021 by May 31, 2024, you won't have access to live technical support if you run into problems or any of the other Intuit services that can be integrated with QuickBooks Desktop. This includes QuickBooks Desktop Payroll, QuickBooks Desktop Payments, and online bank feeds. Discontinued versions won't receive the latest critical security patches and updates.

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What does service discontinuation mean?

Your access to QuickBooks Desktop Payroll, Desktop Payments, live technical support, Online Backup, Online Banking, and other services through QuickBooks Desktop 2021 software will be discontinued after May 31, 2024. This also means you won't receive critical security updates protecting your data starting June 1, 2024.

Products affected by service discontinuation after May 31, 2024

  • QuickBooks Desktop Pro 2021
  • QuickBooks Desktop Premier 2021 (General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail)
  • QuickBooks Enterprise Solutions 21
  • QuickBooks Premier Accountant Edition 2021
  • QuickBooks Enterprise Accountant 21
  • QuickBooks Desktop for Mac 2021

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Move to QuickBooks Online

We're here to help you choose a new QuickBooks plan so you won't have service interruptions and can keep getting security updates and features. We recommend switching to QuickBooks Online for greater flexibility and collaboration.

QuickBooks Online allows you to access your data anytime, anywhere, sync bank transactions, pay bills, and more. For the full list of subscription features, check out the QuickBooks Online pricing page.

How will the move go?

You can check out Move your QuickBooks Desktop file to QuickBooks Online for more detail on how to switch to QuickBooks Online.

Need expert help with the move?

When you switch to QuickBooks Online, you get unlimited customer support. For help with the move, call 800-766-8890 or schedule a consultation now.

How long does it take to move to QuickBooks Online?

In most cases, you can move to QuickBooks Online in less than an hour. The larger your company file, the longer it takes.

What happens to my company data?

When you move to QuickBooks Online, your QuickBooks Desktop file is left unchanged. You can continue to maintain your books in QuickBooks Desktop while you complete the setup of your QuickBooks Online company. You can check out Learn how features and data move from QuickBooks Desktop to QuickBooks Online for more detail on how your data is moved.

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Upgrade QuickBooks Desktop Pro, Premier or Enterprise

To upgrade your version of QuickBooks Desktop or move to QuickBooks online, contact us at 800-766-8890.

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Frequently asked questions

Still have questions about service discontinuation?

We commit to develop easy and straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act - making QuickBooks better and easier to use, while still supporting older versions.

If you use QuickBooks Desktop 2021 or affected Intuit services and you subscribe to live technical support, you'll need to move your data on or before May 31, 2024, to continue using your services.

Contact us at any time to take advantage of our special upgrade pricing or to get help with your move.

ProAdvisors: Phone and chat options are on the member support page.

Move to QuickBooks Online to keep access to the following add-on services and live support. We'll provide more info on the affected services and features as it becomes available.

Payroll services

  • Assisted Payroll: After May 31, 2024, QuickBooks Desktop 2021 won't automatically calculate correct payroll taxes, provide payroll forms, or allow you to send your payroll data. Your subscription will be deactivated and tax forms won't be filed on your behalf. QuickBooks Desktop Discontinuation FAQ for Payroll.
  • Basic, Standard, or Enhanced Payroll: After May 31, 2024, QuickBooks Desktop 2021 won't automatically calculate correct payroll taxes or provide payroll tax forms. Your paychecks may be inaccurate and your subscription will be deactivated. QuickBooks Desktop Discontinuation FAQ for Payroll.
  • Workers' Comp Payment Service: You won't be able to process Workers' Comp Payments through QuickBooks Desktop 2021. A supported version of QuickBooks and an active Payroll subscription are required to run the payment service.
  • QuickBooks Workforce (formerly ViewMyPaycheck): You and your employees won't have access to QuickBooks Workforce. You are required to have an active Payroll subscription and supported version of QuickBooks to use this service.
  • Payroll: After May 31, 2024, QuickBooks Desktop 2021 won't automatically calculate correct payroll taxes or provide payroll tax forms. Your paychecks may be inaccurate and your subscription will be deactivated.

Credit Card Processing

  • Payment processing: You'll get a message that the service is no longer available. You won't be able to process credit card and check transactions through QuickBooks Desktop 2021. The message will include instructions for processing credit card and check transactions outside QuickBooks.
  • Merchant Service Deposit (reconciliation): After May 31, 2024, QuickBooks Desktop 2021 won't download credit card and check info in the product.
  • Recurring Payments: QuickBooks Desktop 2021 won't download your recurring payments. These transactions will continue to process. You can manage your Recurring Payments at MerchantCenter.intuit.com.
  • eInvoice: After May 31, 2024, you won't be able to process eInvoice (email of invoice with pay link enabled) through QuickBooks Desktop 2021. You're required to have a supported version of QuickBooks and an active payments subscription to run this service.

Other services

  • Accountant Copy Transfer Service: You won't be able to send accountant copies in QuickBooks Desktop using this service.
  • Contributed Reports: You won't be able to use this feature in QuickBooks Desktop.
  • Multi-currency/Exchange Rate: You won't be able to use or turn on this feature to assign specific currency types to your profiles and accounts in QuickBooks Desktop.
  • Online Banking: You won't be able to download transactions, send online payments, or send online transfers. The exact error message depends on your download method. For example, you may receive, “QuickBooks Desktop is unable to verify the Financial Institution Information for this Download.”
    Note: Uploading transactions will also be discontinued.
  • QuickBooks Time: The use of QuickBooks Time within QuickBooks 2021 won't be available. To sync your QuickBooks Time Data with QuickBooks, move to QuickBooks Online or use a web connector.

We make every effort to provide customer support for registration and licensing of older versions of QuickBooks Desktop under Intuit's standard terms and conditions, if that data is available. Unfortunately, we can't guarantee we'll be able to register, provide key codes, or offer data and password recovery for older versions of QuickBooks.

We aren't able to provide replacement CDs, disks, or manuals for QuickBooks Desktop. We do provide download files back to QuickBooks Desktop 2021. Learn how to download QuickBooks Desktop.

You need an active subscription to install your version of QuickBooks. First, check out your subscription status from your Customer Account Management Portal. If your subscription isn't active, we can help at 800-300-8179.

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