Fix printing issues in QuickBooks Desktop
by Intuit•6• Updated 2 months ago
Learn how to fix printing issues in QuickBooks Desktop.
There are multiple reasons you might have trouble printing from QuickBooks Desktop. Here are some solutions to the most common issues.
Before you start make sure:
- You update QuickBooks to the latest release.
- Your computer is connected to the printer.
- You have the latest printer driver installed.
- There are no error messages or warning lights on your printer.
Solution 1: Print from another program
Let’s make sure you can print from any program. In these steps we’ll use Notepad. You can try to print from any program you have, as long as it's not QuickBooks.
- Select Start and browse to Notepad.
- Enter some text and go to File, then select Print.
- Select the correct printer and select Print.
If it didn’t print, go to Solution 2.
If the other program did print successfully, go to Solution 3.
Solution 2: Test the printer setup
Use these steps to test your printer’s setup.
Step 1: Make sure the printer is setup correctly.
- Turn off the printer, restart your computer, and then turn the printer back on.
- Make sure you load the printer paper correctly.
- Select Start, select Control Panel, then double-click Printers and Faxes.
- If the printer shows Offline, right-click the printer and select Use Printer Online.
- Double-click the printer and if there are print jobs displayed in the queue, select Printer, then Cancel All Documents.
- Close the window.
- Right-click the printer, select Properties, and then select Print Test Page.
Note: If the printer is a network printer and the test page doesn't print, network issues could be the cause.
Step 2: Make sure the printer is the right one
- In QuickBooks, go to the File menu and select Printer Setup.
- Select the form you want to print.
- Make sure the printer name matches the exact name of the printer you want to use. If not, you’ll need to correct the setup within your computer’s Printer Setup first.
- Select Help in this area for more help on these settings.
Step 3: Print to a different printer
- In QuickBooks, go to File, then select Printer Setup.
- Select the form you want to print.
- Select a different printer, like the Microsoft XP printer.
- Select Help in this area for more help with these settings.
If you still can’t print, Re-install QuickBooks for Windows.
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