Void or refund customer payments in QuickBooks Online

Learn how to void or refund payments processed in QuickBooks Online.

If you have QuickBooks Payments, you can take and process your customer's credit card payments in QuickBooks Online. But sometimes, you might need to void or refund payments so your accounting stays accurate. We'll show you how to void or refund payments, as well as give partial refunds.

When to void or refund a transaction

• Void: Transaction batches close at 3:00 PM PT every business day. If you void the payment before the batch closes, you can avoid the processing fee. Find out more about QuickBooks Payments deposit times.
• Refund: After the batch closes, you’ll need to process a refund. You can do this as a full or partial refund. Keep in mind that there are fees for refunding transactions.

Note: If you already set up instant deposits, the payments are batched automatically.

• Void a sales receipt paid by credit card
• Void an invoice paid by credit card
• Refund a customer's payment
• Issue a refund manually
• Refund a credit card payment for a sales receipt, paid invoice, or receive payment form

To watch more how-to videos, visit our video section.

Void a sales receipt paid by credit card

1. Sign in to your QuickBooks Online account.
2. Go to Bookkeeping.
3. Select Transactions, then the All sales tab.
4. Find the sales receipt you want to void.
5. In the Action column, select Void from the ▼ dropdown.
6. Select Yes to void the sales receipt.
   • If you want to print a copy, select Print from the ▼ dropdown in the Action column.

Void an invoice paid by credit card

1. Go to Bookkeeping.
2. Select Transactions, then the All sales tab.
3. Find the invoice you want to void.
4. In the Action column, select Void from the ▼ dropdown.
5. Select Yes to void the invoice.
   • If you want to print a copy, select Print from the ▼ dropdown in the Action column.

Tip: You can also void customer payments in the QuickBooks GoPayment mobile app.

Refund a customer's payment

There are a few ways you can refund a payment in QuickBooks Online. Follow the steps based on how you processed the payment.

Before you refund a sale:

• Credit card refunds can only go back to the original card used. You might need to talk to your customer to verify this info.
• You can only refund up to the amount of the original sale.
• You can only refund a credit card payment within 90 days of the sale.