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Error: BAD REQUEST when signing in to your Merchant Account

SOLVEDby QuickBooks1Updated 1 year ago

When signing in to your merchant account in QuickBooks Desktop Point of Sale, you get the error:


This is caused by a special character in your password.

To resolve this issue, reset your password and create a new one that does not have a special character.

  1. Sign in to Merchant Service Center, then select I forgot my user ID or password.
  2. Enter the email address you use to sign in and choose Continue.
  3. Open the password reset email from Intuit. It will show you your User ID, the date you last accessed your merchant account and an option to reset your password.
  4. Select the reset password link.
  5. Enter and confirm your new password, then select reset password.
  6. In Point of Sale, choose File > Setup Interview, then select the Payments tab. Sign in using your new credentials.
    Note: You can only sign in your merchant account on the server computer. The client workstations don't have this option.

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