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Manage your migrated attachments
Learn more about managing your migrated attachments in QuickBooks Online or Intuit Enterprise Suite.
After your migration is complete, you can access a summary of your copied attachments. This summary shows the number of items that moved from your original set and any files that the system couldn’t move.
Know why some attachments don't move
During the migration process, the system is unable to move certain attachments due to the following system or source limitations:
Missing Files: The original attachment files aren't found or linked in the local folder path at the time of migration.
Unsupported Formats: The file type isn’t supported by the online ecosystem. (Supported file types: CSV, DOC, GIF, JPEG, PDF, PNG, TIFF, XLSX, XML).
Corrupted Files: The source attachment files got damaged or corrupted locally.
Unsupported Entities: Attachments linked to specific transaction types—such as sales orders, charts of accounts, and individual inventory items—aren’t supported in this migration path.
Download your attachment migration report
To identify which files require your attention following a migration, extract a detailed log of all your historical files. Here's how to download the attachments report from Intuit Enterprise Suite after your migration to your new QuickBooks Online account has completed:
Sign in to your new QuickBooks Online account and go to qbo.intuit.com/app/migrationhub.
Select go to Attachments.
Note: This takes you to a page that lets you view all migrated documents.If you want to download the attachment report as an Excel file, select Full migration details. It lists all attachments along with their status — whether they imported successfully and, if not, the specific reason why.
Note: The migration report updates every time you upload missing files, but it can take some time to refresh. Since mapping on the cloud servers isn’t instantaneous, attachment uploads can take up to a day to process.
Uploading missing or unmigrated attachments
Upload your files directly to your QuickBooks Online company if they aren’t copied during the migration. We recommend uploading the exact files you used in QuickBooks Desktop, as our system will automatically handle the mapping layout for you. You can upload the files at: https://qbo.intuit.com/app/attachments once you sign in to your new QuickBooks Online account.
Option 1: Drag and drop
Locate the standalone attachment files on your local computer drive.
Select and drag the files into the browser window, and drop them anywhere inside the designated upload area.
Option 2: Browse from device
Select the Upload from this device button.
When the file explorer window opens, go to your file location.
Select the desired files, then select Open or Upload.
Upload mass/multiple attachments via Zip
If your migration log shows a high volume of unmigrated files, combining them into a compressed folder(s) lets you process them all at once.
Create a manual zip file using Windows native compression:
Open QuickBooks Desktop and press F2 (or Ctrl + 1) to open the Product Information window.
Under File Information, copy the Location path.
Open that path in File Explorer. Find the Attach folder.
Right-click Attach → Compress to... > Zip File (Windows native only — no third-party zip apps).
Upload the zip file to the Migration Hub in your QuickBooks Online account
Select Review Attachments.
Use the upload link in the page.
After the upload completes (green checkmark), select Done to continue processing. You may then see a message that the system is mapping your attachments.
Key notes:
Each zip file must be under 5 GB — If your archive exceeds this, split it into multiple zip files that are each under 5 GB and upload them individually.
Uploads can take up to a day to fully process.
Migration Hub is accessible for 30 days after the migration.
Note: You can replace the often cited QuickBooks Desktop in-app zip creation by doing it manually from File Explorer before uploading to IES Migration Hub.
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