Need to make changes or updates to your accounts or subscriptions? Visit the Account Management Page
QuickBooks HelpQuickBooksHelpIntuit

Point of Sale transactions are missing in QuickBooks Desktop after a financial exchange

SOLVEDby QuickBooksQuickBooks Point of SaleUpdated July 28, 2021

Sometimes, POS transactions do not appear in QuickBooks Desktop after performing a financial exchange. Find out what causes this and how you can restore these missing transactions.

Missing Point of Sale transactions in QuickBooks Desktop may be caused by one of the following:
  • A backup was restored in QuickBooks Desktop after the financial exchange.
  • QuickBooks Desktop transactions were manually deleted.
  • A different QuickBooks Desktop company file was opened.

Note: Select the solution that best matches your situation.

Too many transactions are missing

  1. In QuickBooks Desktop Point of Sale, select Financial, then Financial center.
  2. Select Show Advanced Options.
  3. Select Recover Data Now.
  4. Select Continue on the warning message.
  5. Enter the date range that was covered by the original financial exchange.
  6. Type Yes in the confirmation window and select Continue.
    Note: This sends the transactions to QuickBooks Desktop again.

Only a few transactions are missing

  1. Select Point of Sale , then select Sales History.
  2. Select the Sales Receipt that needs to be resent to QuickBooks Desktop.
  3. Select I want to , then select Show Financial Detail.
  4. Select Resend this document during the next financial exchange.
  5. Select Financial , then select Update QuickBooks.

Was this helpful?

You must sign in to vote, reply, or post
QuickBooks Point of Sale BasicQuickBooks Point of Sale Multi-StoreQuickBooks Point of Sale Pro

Sign in for the best experience

Ask questions, get answers, and join our large community of QuickBooks users.

More like this