Learn how to get help with using QuickBooks Time or QuickBooks Workforce.
Note: If you need help signing into your QuickBooks Time account or QuickBooks Workforce app, follow the process here.
Contact us through QuickBooks Online or QuickBooks Online Payroll
If you have questions about QuickBooks Time while you’re using QuickBooks Online or QuickBooks Online Payroll, you can access QuickBooks Time support.
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us, select a topic, then choose a way to connect with us:
- Have us call you to get a callback from the next available expert.
- Chat with us to chat with a support expert.
- Ask the community to get help from businesses like yours.
Contact us through QuickBooks Time
Monday to Friday, 6 AM to 6 PM PT
- Sign in to QuickBooks Time and select Help
. - Search existing Product Help articles.
- If you can't find an answer to your question, select Contact Us.
- Enter your concern, then select Continue.
- Choose a way to connect with us:
- Ask the community to get help from businesses like yours.
- Chat with us to chat with a support expert.
- Have us call you to get a callback from the next available expert.
Contact us through QuickBooks Workforce
If you're an employee using QuickBooks Workforce, there are a couple ways to get help, depending on what need.
- On your Android or iOS device, if you haven't already, sign in to your QuickBooks Workforce account.
- Select Settings or More, then Settings.
- Select Help:
- If you have a question about pay stubs or W-2s, under Pay, select Contact us. This is chat support only.
- If you have a question about time tracking, under Time tracking, select Contact us. Choose one of the help options, then select Contact QuickBooks Workforce support.
Contact us through phone
If you still need help, you can call us at +1 (888) 836-2720 (US).