Learn why checks are sometimes returned in Online Bill Pay.
Did you receive a returned check? There can be a number of reasons why checks are returned. We explain the most common.
Common reasons for returned checks.
- Invalid mailing address - The check can't be delivered due to incorrect address.
- Insufficient information on check or invoice - The vendor doesn't know how to apply the payment with the given information.
- Duplicate payment - The payment was already received from the vendor regarding the payment account.
If a check is returned to you, you'll need to either void and credit the funds back to your account or fix any necessary information on the vendor record and then void and reissue the payment.
For instructions on voiding payments, see Online Bill Pay - Void a bill pay payment.