Troubleshoot sales tax payment issues in QuickBooks Online

Having trouble with your sales tax payment? If you can't delete or deactivate the payment, it might be linked to a bank transaction or be recorded in the old sales tax system. Unmatch the bank transaction or edit the original transactions from the old system to fix this.

If the transaction is matched to a bank transaction

If you see the error message "We're sorry, we can't delete filed tax right now. Please try again later." or "We're sorry, we can't deactivate the sales tax you selected. Please try again later. Contact support if waiting and trying again doesn't resolve the issue" , the transaction may be matched to a bank transaction.

Follow these steps to unmatch the transaction:

1. Follow this link to complete the steps in product
2. Select the bank account you used to pay for the sales tax payment.
3. Select the Categorized tab.
4. Find the transaction you want to delete. It should be matched to another transaction.
5. Select Undo to unmatch the transactions.
6. Go back to the Taxes menu and delete the transaction.

If you were using the earlier sales tax system and not the sales tax center

If you see the message "This sales tax was recorded in the old sales tax system. Write a check to record a payment for this sales tax. Payments recorded via Write Check will not appear in the recent sales tax payments table below" , you must edit the original transactions.

1. You'll need to edit each transaction that's part of the original sales tax payable amount.
2. Find and open each transaction.
3. Remove the current sales tax line item
4. Use the sales tax items at the bottom of the invoice.
5. When you're done, select Save.Once transactions are re-associated, create a journal entry to move the liability from the new current sales tax liability account to the original sales tax liability account.

Once transactions are re-associated, create a journal entry to move the liability from the new current sales tax liability account to the original sales tax liability account.

Managing payments from the earlier system

If you've been using QuickBooks Online and paying sales taxes using the earlier method, you may need to record sales tax payments using the earlier method and the Sales Tax Center for a time.

• If you have outstanding transactions using the earlier sales tax method, record sales tax payments the same way you did in the past.
• Record new sales tax payments in the Sales Tax Center that charge the new rates you set up.