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Learn how credit notes in QuickBooks Commerce syncs with QuickBooks Online

SOLVEDby QuickBooksQuickBooks OnlineUpdated 4 weeks ago

Learn how QuickBooks Commerce credit memo info syncs with QuickBooks Online’s credit memo.

QuickBooks Commerce is no longer available for purchase as a stand-alone product.
The features referred to in this article are only relevant for customers who still have QuickBooks Commerce bundled with their QuickBooks Online subscription.
If you want to learn more about e-commerce accounting features that are part of QuickBooks Online, check out Accounting for e-commerce FAQ.

When a customer returns an order, QuickBooks Commerce pushes a credit memo for the account connected with QuickBooks Online.

Here’s how the elements of a QuickBooks Commerce credit memo syncs with QuickBooks Online’s credit memo.

Credit memo(QuickBooks Commerce)Corresponding response in QuickBooks OnlineCredit memo(QuickBooks Online)Sync frequency
Credit Memo NumberSyncs as the Credit Memo numberCredit Memo numberImmediate
Sales Order NumberDoesn’t syncNANA
Line item Variant descriptionSyncs as Credit Memo DescriptionCredit Memo DescriptionImmediate
Credit Memo created dateSyncs as Credit Memo dateCredit Memo dateImmediate
Return to locationDoesn’t syncNANA
Delivery typeDoesn’t syncNANA
Line item Variant SKUThe variant SKU syncs as a service itemLine itemsImmediate
Line item PriceThe price syncs in the line item as non-discounted priceLine ItemImmediate
Line item QuantityThe price syncs in the line item as quantityLine ItemImmediate
Line item DiscountQuickBooks Online doesn’t have a line item discount, but there's a discount for the whole sales invoice.
This sums up all line items discounts and adds it as a total discount for the whole invoice.
Line ItemImmediate
NotesDoesn’t syncNANA

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