Edit Classic Automation Emails

After you start your classic automation, you can continue to edit the automation and the emails it contains. Pause emails in an automation to edit their triggers, schedules, content, and more.

In this article, you'll learn how to make changes to emails in a classic automation.

Before you start

Here are some things to know before you begin this process.

• Classic Automations are only available to accounts that have previously created a classic automation.
• To learn how to add or reorder emails, view Edit an Active Classic Automation.
• When you pause a single email in an activity-based automation, other emails in the automation continue to send as expected. We'll hold contacts in the paused email's queue. When you resume the email, those contacts will continue through the automation.
• Date-based automations allow contacts to move in and out of queues, depending on their eligibility and your delivery settings. If the automation or email is paused on the date a contact is scheduled to receive an email, the contact misses that email and moves into the next email queue in the automation.

Pause and resume

While an email is paused, you can make changes to its template, content, and trigger, as well as its scheduling, post-sending actions, and segmentation settings.

To pause and resume an email, follow these steps.

1. Click Campaigns, then click All campaigns.
2. Click the drop-down for the classic automation you want to work with and choose Edit.
3. Find the email you want to pause and click Pause & Edit.
   
   You'll need to resume the email before it will send to queued contacts again. To resume an email, click the Edit email drop-down and choose Resume.

Edit emails

From the Emails step of the classic automation builder, click the appropriate link to edit each email's trigger, schedule, segment, actions, and content. You can only edit draft or paused emails.

Edit trigger

Each email in a classic automation has its own trigger, with a delay time and settings specific to each trigger type. After you choose an automation type, you can edit each email trigger to create a more precise path for contacts in your automation.

To edit an email trigger, follow these steps.

1. Pause the email you want to work with.
2. Click Edit.
   
3. Click Change trigger. From the Edit Trigger pop-up modal, you can also adjust Delay and trigger Settings.
4. On the Select a new trigger screen, choose from a selection of tabs for Workflow activity, E-commerce, Campaign activity, List management, or Integrations.
   
5. Choose the trigger you want. Some triggers will only be available with certain add-ons, audience settings, or integrations.
6. Update the delay and settings for the new trigger.
7. Click Update Trigger.
8. Return to the Emails step of the automation builder, then click the drop-down and choose Resume.

Edit schedule

The schedule setting determines the days an email is delivered, as well as what time delivery occurs on each day.

To edit an email schedule, follow these steps.

1. Pause the email you want to work with.
2. Click Edit schedule.
   
3. In the pop-up modal, choose the options you want from each drop-down.
   
4. Click Save Schedule.
5. Return to the Emails step of the automation builder, then click the drop-down and choose Resume.

Edit segment

If you want to further target and filter contacts in a classic automation, you can change the segment or tag for each email.

To edit an email segment or tag, follow these steps.

1. Pause the email you want to work with.
2. Next to Filter by segment or tag, click Edit.
3. In the pop-up modal, check Choose segment or tag and choose from an existing segments and tags, or create a new segment.
4. Click Save Segment.
5. Return to the Emails step of the automation builder, then click the drop-down and choose Resume.

Edit post sending action

You can set a post-sending action for each contact after the classic automation email is sent to them, such as adding them to a group.

To edit an email's post-sending action, follow these steps.

1. Pause the email you want to work with.
2. Click Edit next to Post-send action.
   
3. Check Choose post-sending list action and change the action as needed.
4. Click Update Action.
5. Return to the Emails step of the automation builder, then click the drop-down and choose Resume.

Edit content

To edit an email's content, pause the email you want to work with and click Edit Email. Navigate through the steps of the Email Designer to make changes, and click Save and Return to Workflow after you're finished.

Delete an email

You can delete a single draft or paused email from any classic automation. You can't delete an email while the classic automation is active. The first email in the automation triggers the workflow and shouldn't be deleted. When you delete an email, its associated statistics will continue to appear in the automation report under Deleted Workflow Emails, but the individual email report will be removed from your account.

Subsequent emails in an automation will move up in the timeline. This means that contacts in the queue for the deleted email will receive the next email in the series, as long as they meet its segmenting conditions.

To delete a draft or paused email from a classic automation, follow these steps.

1. Click Campaigns, then click All campaigns.
2. Click the drop-down for the classic automation you want to work with and choose Edit Email.
3. Click the drop-down next to the email you want to delete and choose Delete email.
   
4. In the Are you sure? pop-up modal, enter DELETE in all caps and click Delete.