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Send in your payroll tax notice
Learn what to do if you receive an IRS or state tax notice of discrepancy.
If you have Intuit QuickBooks Workforce or QuickBooks Desktop Payroll Assisted and received a tax notice of discrepancy, we're here to help. It’s important to take care of it quickly to avoid additional tax penalties, interest, or notices.
Step 1: Make sure your notice is payroll-related
Determine if the tax notice is related to services Intuit QuickBooks Workforce or QuickBooks Desktop Payroll Assisted provides for you: IRS forms 941/944, 940, W-2, state unemployment insurance, state withholding tax, and local withholding taxes where applicable.
Notices for other business taxes, such as sales tax, corporate income tax, and franchise tax, should be directed to your accountant or tax advisor.
| Unemployment rate notice: If you can update your unemployment rate yourself in your payroll product, you don't need to send your rate notice to us. |
Step 2: Determine if you were on service during the period of the notice
Make sure your notice applies to a time you used Intuit QuickBooks Workforce or QuickBooks Desktop Payroll Assisted.
If the notice timeframe is outside of service, contact the person or company who handled your payroll at that time.
Step 3: Send in your tax notice
Choose your payroll service below to learn how to send us your tax notice.
| Note: Not sure which payroll service you have? Here's how to find your payroll service. |
Intuit QuickBooks Workforce
Handwrite your Federal Employer Identification Number (EIN) on the first page of your tax notice. If you have more than one notice of discrepancy, send each one separately.
Send your notice to us.
You can send your tax notice to QuickBooks in one of two ways:
Option 1: Upload your notice in your payroll product (if you currently use our payroll service)
Go to Settings
, then select Resolution center.Select Payroll.
Select Upload Tax Notice.
Next Steps
Once we get the tax notice, we'll send an email to the Principal Officer and Primary Admin on file. It'll have a case number and more information.
When complete, a tax specialist will send another email with the required resolution, any steps we have taken on your behalf, and additional action required from you (if applicable).
Note: Responses will only be sent to the Primary Officer or Primary Admin of the account.
Check the status of your notices in QuickBooks.
Go to Settings ⚙ then select Resolution center.
Select the Payroll tab.
Find your tax notice. Select View details.
Review the info about your notice.
Option 2: Send your notice to us via email
Email your notice to taxnoticeresolution@intuit.com.
Add the notice to your email as an attachment. Acceptable formats include .pdf, .jpeg, .doc or .docx, .xls or .xlsx, .tiff.
Don’t include images or an email signature in your email message.
Next steps
We'll send a confirmation email once we receive the tax notice. In about 5-7 days, we’ll send an email to the Principal officer on file with a case number and additional details.
When complete, a tax specialist will send another email with the required resolution, any steps we have taken on your behalf, and additional action required from you (if applicable).
Note: Responses will only be sent to the Primary Officer or Primary Admin of the account.
QuickBooks Desktop Payroll Assisted
Handwrite your Federal Employer Identification Number (EIN) on the first page of the tax notice you received. If you have more than one notice of discrepancy, send each one separately.
Email each federal or state notice to taxnoticeresolution@intuit.com.
Note: the notice must be included as an attachment to your email. Acceptable formats include .pdf, .jpeg, .doc or .docx, .xls or .xlsx, .tiff.
If you have more than one notice of discrepancy, send each one in a separate email.
Next Steps
Once we get your tax notice, you’ll get a confirmation email with a case number and additional details.
When complete, a tax specialist will email you with the required resolution, any steps we have taken on your behalf, and additional action required (if applicable).
Frequently asked questions
Will I always get a response?
The Tax Notice team sends an acknowledgement email within 3-5 business days. If the Primary Officer or Primary Admin didn't receive an email, contact us to confirm if we received it.
Double-check the document attachment type, as our system can only accept: PDF, JPEG, PNG, Word, Excel, and Outlook MSG.
If you forwarded the notice via Email, make sure you included it as an attachment instead of an embedded image.
For rate or deposit frequency change, Intuit sends a response once your payroll account has been updated.
Don't try to ask questions or get updates using the tax notice email. This is an automated inbox and questions sent here won't be answered.
Do I need to respond to the agency myself?
Possibly. If you receive a notice for a payroll tax filing prepared by Intuit, forward it to us. We will provide the required proof of payment, filing, or correction on your behalf.
You may need to work directly with the agency if:
The notice pertains to a tax return or payment not prepared by Intuit.
We have validated the balance due or overpayment.
We don't have enough information or authorization to resolve the issue.
What if I receive a second notice for an issue that should have been resolved?
If you receive a second notice for an issue to which Intuit has responded, forward it to us immediately. We will call the tax agency to make sure our letter was sent and that we have given them enough information to fix the problem.
On average, tax agencies take 6 to 8 weeks to process letters and close an issue. Some agencies automatically issue new notices until the case is closed. Most second notices result from correspondence crossing in the mail or in the agency’s research queue.
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