There are a few reasons you’d see error 101 when connecting your bank in QuickBooks Online. You’ll encounter this error when you’re trying to:
- Add an inactive account, meaning an account with no transactions in the last 12 months.
- Add a bank for which you haven’t accepted the terms and conditions.
Fix error 101
Step 1: sign in to your bank's website
Sign in to your bank's website in a new tab or a different browser to see if you can get in without errors.
Step 2: check if your account is active
Your account is considered active if there’s an existing balance or there are transactions from the past 12 months.
If you’re supposed to have an active account but can't sign in to your bank’s website, contact them directly.
Step 3: look for missed prompts
Return to your bank’s website and look for messages that need confirmation (e.g. terms and conditions).
Acknowledge the prompt, then go back and refresh your account in QuickBooks Online.
If the issue persists, sign in to QuickBooks using an incognito or private browser, or try other browser troubleshooting options.