Learn how to create and apply a credit memo in QuickBooks for Mac.
Instead of a refund, some customers prefer to get credits they can use to reduce the balance on their next invoice.
You can use a credit memo to return money to your customers. We’ll show you how.
Note: When a customer overpays and you receive the invoice payment, QuickBooks saves the excess amount as available credits on their account. |
Create a credit memo
If a customer doesn’t have existing credits on their account, here’s how to create a credit memo.
- Go to Customers, then select Create Credit Memos/Refunds.
- Enter the items you're giving a credit for, then select Save.
You can either write a refund check or apply the credit to an invoice.